Shevonne Ivory
Detroit
Summary
Dedicated Administrative Assistant with over 8 years of experience providing robust support in medical and educational environments. Expertise in budget reconciliation, schedule management, and advanced software utilization, including TravelWayne and EPIC. Successfully managed complex scheduling conflicts and enhanced operational efficiency, delivering top-notch administrative support to physicians at Wayne State University. Proven ability to facilitate effective communication and organization, ensuring a high level of service that aligns with the demands of the fast-paced administrative role.
Overview
25
25
years of professional experience
Work History
Temporary Client Experience Coordinator
Ultimate Staffing - Assignment JAMS
Detroit, MI
12.2025 - Current
- Managed client communications, ensuring timely responses and high satisfaction
- Coordinated scheduling, and follow-ups for new and existing clients
- Resolved client issues efficiently, improving overall experience
- Collaborated with internal teams to streamline service delivery
Administrative Assistant III / Administrative
Wayne State University
Detroit, MI
01.2025 - 06.2025
- Delivered administrative support to the Department of Psychology.
- Executed budget reconciliations and processed relevant paperwork for EPAF, while overseeing TravelWayne, WayneBuy, and SmartPath maintenance.
Administrative Assistant II / Administrative
Wayne State University
Detroit, MI
08.2023 - 01.2025
- Administered ongoing administrative assistance to the Department of Industrial and Systems Engineering.
- Orchestrated budget reconciliation processes and handled paperwork communication to EPAF, as well as maintained the TravelWayne, WayneBuy, and SmartPath platforms.
Administrative Assistant II / Administrative
Wayne State University
Detroit, MI
09.2021 - 08.2023
- Provided dedicated administrative support to the GYN division.
- Coordinated calendars for physicians, proactively managed and resolved scheduling conflicts.
- Additionally, reconciled the budget and maintained TravelWayne for physician expense tracking.
Administrative Secretary / Administrative
Henry Ford Hospital
Detroit, MI
08.2020 - 09.2021
- Facilitated and organized participant appointments in EPIC for COVID-19 vaccine trials.
- Utilized REDCap software for logging and updating appointment details, handling participant inquiries via phone, and coordinating meeting schedules.
Staff Information Specialist / Administrative
Karmanos Cancer Institute
Detroit, MI
02.2019 - 08.2020
- Ensured proper organization of medical records for distribution to residents and physicians, including copying, emailing, and printing reports as well as indexing records.
- Employed access software for logging and updating records, and facilitated patient follow-ups to support Karmanos fellows, residents, and attendings in delivering optimal patient care.
Lab Clerk / Administrative
Beaumont Health
Royal Oak, MI
04.2018 - 02.2019
- Performed administrative duties, which included retrieving slides, printing reports, and presenting slides for medical education and faculty tumor boards based on patient analyses conducted by oncology and surgical teams.
Program Specialist / Administrative
Southeast Michigan Center for Medical Education
Detroit, MI
09.2001 - 07.2017
- Facilitated daily operations and administrative functions of the SEMCME organization for multiple stakeholders, including medical education faculty, coordinators, fellows, residents, and students.
- Instituted and executed training and development programs to support various academic initiatives effectively while maintaining clarity on goals and expected outcomes.
- Played a pivotal role in developing and implementing new procedures and strategies to enhance organizational success, including budget setup, expense tracking, and compliance during assigned projects.
- Demonstrated exceptional communication skills to address diverse medical education program needs, resulting in a high level of customer service to the director of medical education, managers, and faculty, as well as resident and fellow representatives.
Education
Diploma - undefined
Mumford High School
Detroit, MI01-1998
Diploma - Medical Billing
National Institute of Technology
Southfield, MI01-2005
undefined
Henry Ford Community College
Dearborn, MI01-2001
Skills
- Administrative Management
- Strategic Planning
- Event Planning & Management
- Training & Development
- Project Management
- Operations Analysis
- Budget & Expense Reporting
- Process Analysis & Improvement
Timeline
Temporary Client Experience Coordinator
Ultimate Staffing - Assignment JAMS
12.2025 - Current
Administrative Assistant III / Administrative
Wayne State University
01.2025 - 06.2025
Administrative Assistant II / Administrative
Wayne State University
08.2023 - 01.2025
Administrative Assistant II / Administrative
Wayne State University
09.2021 - 08.2023
Administrative Secretary / Administrative
Henry Ford Hospital
08.2020 - 09.2021
Staff Information Specialist / Administrative
Karmanos Cancer Institute
02.2019 - 08.2020
Lab Clerk / Administrative
Beaumont Health
04.2018 - 02.2019
Program Specialist / Administrative
Southeast Michigan Center for Medical Education
09.2001 - 07.2017
Diploma - undefined
Mumford High School
Diploma - Medical Billing
National Institute of Technology
undefined
Henry Ford Community College