Summary
Overview
Work History
Skills
Timeline
Generic

Shewanna Spear

Atlanta,GA

Summary

I have great customer service

Overview

9
9
years of professional experience

Work History

Customer Service Advisor

Jiffy Lube
02.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Stock Associate

Parts Authority
11.2023 - 02.2024
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.

Stockroom Assistant

Aramark Uniform & Career Apparel
12.2020 - 07.2023
  • Received and processed incoming shipments, verifying accuracy against purchase orders and invoices.
  • Contributed to increased customer satisfaction by promptly addressing and resolving any issues related to inventory or shipments.
  • Enhanced workplace safety with regular inspections and maintenance of stockroom equipment.
  • Complied fully with company policies regarding health, safety, hygiene practices within the stockroom area at all times.

Rss

O Reilly Automotive Inc
07.2021 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Commercial Specialist

AutoZone
11.2017 - 07.2021
  • Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
  • Implemented process improvements that streamlined operations and reduced costs within the department.
  • Cultivated a professional network within the industry by attending trade shows and conferences, securing valuable contacts for future collaboration opportunities.
  • Shared information on Product or Service with audience to achieve improved branding.

Cashier

Fallas
05.2017 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

JJ Fish And Chicken
09.2016 - 02.2017

Driver Helper

UPS
11.2015 - 01.2016
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.

Skills

  • Call center experience
  • Customer Relations
  • Call Center Operations
  • KPI Monitoring

Timeline

Customer Service Advisor

Jiffy Lube
02.2024 - Current

Stock Associate

Parts Authority
11.2023 - 02.2024

Rss

O Reilly Automotive Inc
07.2021 - 12.2021

Stockroom Assistant

Aramark Uniform & Career Apparel
12.2020 - 07.2023

Commercial Specialist

AutoZone
11.2017 - 07.2021

Cashier

Fallas
05.2017 - 07.2017

Cashier

JJ Fish And Chicken
09.2016 - 02.2017

Driver Helper

UPS
11.2015 - 01.2016

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Shewanna Spear