Summary
Overview
Work History
Education
Skills
Timeline
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Sheyenne Sommer

Orangevale,California

Summary

Years of exceptional customer service utilizing problem solving techniques to increase companies quality and revenue.

Overview

8
8
years of professional experience

Work History

De-escalation Specialist

Sierra Pacific Home & Comfort
Rancho Cordova, CA
06.2023 - Current
  • Leader of my department in charge of de-escalating any customers concerns with a calm and friendly demeanor
  • Log data regarding escalations along with submitting daily stats and charts of progress
  • In charge of enforcing company standards while delivering exceptional customer service
  • Working with management to improve company's profit and standards.
  • Dispatch calls and problem solve during emergency situations

Server Manager

Red Robin
Citrus Heights, CA
07.2018 - 06.2023
  • Trained and mentored front of staff on restaurant policies and procedures
  • Created weekly schedules for staff
  • Conducted Monthly meeting with employees, focusing on improvements and teamwork
  • Maintained high levels of food and beverage sanitation.

Consumer Finance Specialist

Vivint Smart Home
Lindon, UT
02.2016 - 06.2018
  • Spoke to people all over the country regarded their billing inquiries
  • De-escalated situations as well as resolving discrepancies
  • Well versed in computer programs and recording data.

Education

Medical Coding and Billing -

Us Career Institute
08-2024

High School -

Lone Peak High School
Highland, UT
05.2017

Skills

  • Conflict Resolution
  • Excellent Communication
  • Thrive in high pressure situations
  • Top degree of confidentiality and experience with handling sensitive matters
  • Taking a high volume of calls
  • Knowledge of many different computer programs
  • Experienced manager and leader
  • Organizational Skills

Timeline

De-escalation Specialist

Sierra Pacific Home & Comfort
06.2023 - Current

Server Manager

Red Robin
07.2018 - 06.2023

Consumer Finance Specialist

Vivint Smart Home
02.2016 - 06.2018

Medical Coding and Billing -

Us Career Institute

High School -

Lone Peak High School

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Sheyenne Sommer