Overview
Work History
Timeline

Sheyla Arriaga Flores

Caliber Collison
Santa Clarita,CA
15
Years of experience

Work History

Training and Support Manager

9 Years 8 Months
Caliber Collison | Valencia, CA | 12.2016 - Current
  • Train and develop front office administration team, Identify development needs. Provide training tools & growth guidance.
  • Ensure teammates maintain ICAR Gold Class & OE Certifications
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Implemented process improvements that streamlined operations.
  • Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
  • Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
  • Assisted in organizing and overseeing assignments to drive work at every location.
  • Organized and led training sessions to keep team updated on new processes and support protocols.
  • Ensures payments to Caliber are received accurately and timely
  • Verifies all PCARD purchases to ensure center financial accuracy.
  • Ensures all teammates are paid in an accurate and timely manner.
  • Ensures payments to vendors are sent in timely, maintaining vendor partner relationships.
  • Allows center to have adequate supplies while ensuring costs are within budget.
  • Provides accurate end-of-month reporting for center financials.

Office Manager

5 Years 8 Months
Caliber Collision | Van Nuys, CA | 04.2011 - 12.2016
  • Oversaw daily office operations, ensuring efficiency and effective workflow management.
  • Managed scheduling and coordination of appointments for customers through one global scheduling platform.
  • Ensure positive carrier relationships with assignments request.
  • Create exceptional customer experiences with rental services and shuttle rides.
  • Communicate repair process for all customers dropping off vehicles for repairs.
  • Control office supplies orders and budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Completed weekly payroll for [42] employees.
  • Organized meetings for executives and coordinated availability of conference rooms.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Ensure file accuracy and BAR compliance.

Timeline

Training and Support Manager
Caliber Collison
12.2016 - Current
Office Manager
Caliber Collision
04.2011 - 12.2016
Sheyla Arriaga Flores