Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sheyla Balon

Spring,TX

Summary

Dynamic hospitality professional with proven expertise in customer engagement and intercultural communication, honed at Whataburger and Mr. Taco and Tequila Bar. Excelled in resolving customer disputes and enhancing guest satisfaction through tailored services. Fluent in Spanish, showcasing reliability and a commitment to excellence in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hospitality Team Member

Whataburger
Spring, TX
02.2023 - Current
  • Resolved customer disputes in a timely fashion.
  • Followed health department guidelines when handling food items.
  • Greeted guests in a friendly and professional manner.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Attended team meetings regularly to discuss operational issues.
  • Provided evaluations of trainees, highlighting areas needing enhancement.

Host

Mr.Taco and Tequila Bar
Conroe, TX
05.2021 - 08.2021
  • Tailored services to meet the unique needs of all guests, enhancing overall satisfaction.
  • Offered translation support to enhance customer understanding.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Assisted serving staff, food runners, and bussers in maintaining a presentable dining area.

Education

High School Diploma -

Carl Wunsche Sr. Highschool
Spring, TX
05-2024

Associate of Science - Biology

Lone Star College
Houston, TX

Skills

  • Customer Engagement
  • Independent Initiative
  • Reliability and punctuality
  • Intercultural Communication Skills
  • Hospitality management
  • Food safety awareness

Certification

  • Telecommunication Dispatch certification

Languages

Spanish
Native/ Bilingual
German
Elementary

Timeline

Hospitality Team Member

Whataburger
02.2023 - Current

Host

Mr.Taco and Tequila Bar
05.2021 - 08.2021

High School Diploma -

Carl Wunsche Sr. Highschool

Associate of Science - Biology

Lone Star College

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Sheyla Balon