Sheyla Casado
Palm Bay
Summary
Motivated and dependable professional with experience in customer service, cash handling, team leadership, and training new employees. Skilled at working in fast-paced environments, resolving problems, and providing excellent customer service. Currently pursuing a degree in Nursing and eager to bring strong communication, organization, and leadership skills to a new opportunity. Quick learner, hardworking, and committed to growing professionally.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Team Leader
Planet Grilled Cheese
Melbourne, FL
07.2025 - Current
- Led team in daily operations, ensuring efficient workflow and high-quality service.
- Implemented improved procedures for sandwich preparation to enhance speed and consistency.
- Trained new staff on menu items, customer service protocols, and food safety standards.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
Associate
Walmart
Melbourne, FL
06.2024 - 07.2025
- Streamlined checkout processes, improving transaction speed and customer satisfaction.
- Collaborated with team members to execute promotional displays and enhance customer engagement.
- Trained new associates on operational procedures, reinforcing company standards and safety protocols.
- Assisted in managing inventory levels to ensure stock availability and reduce shortages.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Server
Tequila Restaurante
Melbourne, FL
08.2022 - 02.2024
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu details and service standards, fostering team development.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Heritage High School
Palm Bay, FL05.2025
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FLSkills
- Team leadership
- Inventory management
- Staff training
- Customer engagement
- Work planning
- Attention to detail
- Safety
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Leader
Planet Grilled Cheese
07.2025 - Current
Associate
Walmart
06.2024 - 07.2025
Server
Tequila Restaurante
08.2022 - 02.2024
Associate of Arts - General Studies
Eastern Florida State College
High School Diploma -
Heritage High School