Sheyla Gonzalez
West New York,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Intern
NJ Reentry
08.2023 - Current
- Conducted biopsychosocial assessments.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Served as an advocate for clients within the criminal justice system, ensuring access to necessary resources and support services.
- Developed and implemented reentry plans tailored to individual client needs.
Commercial Loans Specialist
MUFG Bank
10.2022 - 08.2023
- Originate, review, process, close, and administer agent loan proposals.
- Closely monitor the performance of current portfolio of loans and make changes to achieve performance targets.
- Observe regulatory, compliance, and security policies and procedures to keep data as safe as possible from breaches.
- Establish plans and payoffs for agents' loans, prioritizing control of overall costs.
- Review and edit loan agreements to promote efficiency and accuracy.
- Conduct pre-funding and funding activities for 30+ loans daily.
- Monitor daily interest, fees, and principal payments.
- Monitor and address past-due reports promptly.
- Research system database for missing agent notices and mismatches in system reports.
Resident Support
Cedar Bridge Managment
11.2020 - 08.2022
- Assist tenants with documentation needed for housing programs.
- Work with tenants and management to aid in the completion of state violations.
- Log maintenance requests and maintain communication with property manager to ensure completion.
- Followed up on delinquent tenants and coordinated collection procedures.
- Promptly responded to tenant complaints and concerns for over 70 properties.
- Aid tenants in establishing payment plans with management.
- Translate calls and correspondences from Spanish to English and vice versa.
Education
Master's Social Work
Rutgers University School of Social Work
Newark, NJ05.2025
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ01.2023
Skills
- Issue Resolution
- Customer Relations
- Needs Assessment
- Life Skills Training
- Organization / Time Management
- Client Advocacy
- Excellent Communication
- Flexible and Adaptable
- MS Office
- Self-Motivated
- Teamwork and Collaboration
Timeline
Intern
NJ Reentry
08.2023 - Current
Commercial Loans Specialist
MUFG Bank
10.2022 - 08.2023
Resident Support
Cedar Bridge Managment
11.2020 - 08.2022
Master's Social Work
Rutgers University School of Social Work
Bachelor of Arts - Psychology
William Paterson University of New Jersey
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