CARRISA DAVIS

Detail-oriented Licensed Master Social Worker with 5+ years of experience in healthcare systems, data documentation, and interdisciplinary collaboration. Skilled in analyzing client needs, ensuring compliance with regulatory standards, and managing complex case information within electronic systems. Proven ability to interpret requirements, troubleshoot issues, and coordinate across teams to ensure accurate service delivery. Seeking to leverage analytical and system-based experience in a healthcare operations role.

• Taneka Patrick, (575) 693-3818
• Romona Thompson, (731) 599-8370
• Jody Smith, (808) 347-5560

• Licensed Master Social Worker (LMSW), Texas, 111665, Texas Behavioral Health Executive Council (BHEC), 11/30/27
• BLS & CPR Certified

• CARL R. DARNALL ARMY MEDICAL CENTER, FORT HOOD, TX, SOCIAL WORKER, 10/01/24, PRESENT, Analyze patient data and documentation to ensure accurate service delivery and compliance with healthcare regulations, Maintain detailed and timely electronic records, ensuring accuracy across systems and alignment with required standards, Collaborate with cross-functional teams (medical, legal, and community providers) to coordinate services and resolve case-related issues, Perform risk assessments and case evaluations, identifying gaps and implementing appropriate solutions, Manage a high volume of cases while meeting strict documentation and turnaround deadlines, Ensure adherence to established workflows, policies, and quality standards, Participate in team meetings and contribute to process improvements and case review discussions
• UMOJA BEHAVIORAL HEALTH, ALBUQUERQUE, NEW MEXICO, MENTAL HEALTH THERAPIST/ ADMINISTRATIVE SPECIALIST, 05/01/23, 09/01/24, Conducted detailed assessments and data collection to support treatment planning and service authorization, Maintained accurate client records and documentation in compliance with regulatory and organizational standards, Coordinated with insurance providers and external stakeholders to ensure appropriate service approvals, Identified and resolved documentation discrepancies and service issues, Utilized multiple systems to track, update, and manage client information efficiently
• UMOJA BEHAVIORAL HEALTH, ALBUQUERQUE, NEW MEXICO, INTERN, 05/01/23, 09/01/24, Assisted with data entry, documentation, and case tracking in electronic systems, Supported case review processes and service coordination, Collaborated with team members to ensure accurate and timely service delivery
• TTEC, WORK FROM HOME, CUSTOMER SERVICE REPRESENTATIVE, 03/01/20, 05/01/21, Handled high-volume inbound calls related to financial accounts and benefits claims, Assisted customers with account verification, card activation, PIN resets, and replacement requests, Resolved account issues while adhering to strict security, compliance, and verification protocols, Supported users with online and mobile system navigation, troubleshooting access issues, Followed structured workflows and scripts to ensure accurate and compliant service delivery, Documented all interactions thoroughly and met performance and turnaround metrics
• WALMART, ALAMOGORDO, NM, PHARMACY TECHNICIAN, 10/01/18, 09/01/19, Processed and billed prescription claims to insurance providers, Entered and maintained patient data in pharmacy systems
• FAMILIES & YOUTH INC., LAS CRUCES, NM, INTERN, 08/01/20, 05/01/21, Maintained organized documentation and file systems, Assisted with data collection and basic analysis, Collaborated with agencies and providers to support services, Participated in meetings and program coordination, Reviewed prescriptions for accuracy and resolved discrepancies, Assisted with insurance-related issues and claim processing, Maintained accurate records and managed high-volume workflows