Sheyla Gonzalez
Miami Beach
Summary
Detail-oriented spa attendant with expertise in cleaning, sanitation, and guest engagement. Committed to maintaining exceptional service standards and enhancing overall guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Attendant
Marriott Hotel
Tampa, FL
05.2024 - 05.2026
- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Assisted in setup and breakdown of treatment rooms, ensuring readiness for services.
- Managed inventory of spa supplies, conducting regular checks to maintain stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with spa team to streamline processes, improving service efficiency and guest satisfaction.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Hosekeeping
Hyatt Centric
Miami Beach
02.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Foreign Country
06-2013
Skills
- Cleaning and sanitation
- Guest engagement
- Opening and closing procedures
- Towel and robe management
- Sterilization standards
- Spa equipment maintenance
Certification
- Certified RBT, Ally in Behavior.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Spa Attendant
Marriott Hotel
05.2024 - 05.2026
Hosekeeping
Hyatt Centric
02.2023 - 05.2024
High School Diploma -
Foreign Country