Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHEYLA MELO

Phoenix,AZ

Summary

Veterinary Technician in training with extensive experience gained as a Client Care Specialist at Animal Clinic Del Rancho since May 2021. Currently completing prerequisites at Chandler Gilbert Community College to pursue a Doctorate in Veterinary Medicine. I have the ability to manage stressful situations, support and work effectively with others, and maintain a positive work environment. I am passionate about educating pet owners on animal care and promoting healthier lives for pets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Veterinary Technician in Training

Animal Clinic Del Rancho
Scottsdale, AZ
05.2025 - Current
  • Restrained for physical examinations, and completed diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables and rooms.
  • Prepared, labeled and dispensed prescription medications and Faxed, emailed and called external prescriptions.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Administered vaccinations and performed in clinic Heartworm tests and sent out lab work using Antech Diagnostics.
  • Obtained up to date health history and information from clients to maintain medical charts.
  • Communicated with clients regarding prescription diets, heartworm preventatives, doctor recommendations, dental care and vaccine reactions.

Client Care Specialist

Animal Clinic Del Rancho
Scottsdale, AZ
05.2021 - Current
  • Managed client accounts by processing payments, updating patient records, and regularly follow-up on patient cases.
  • Performed daily task including filing documents, scheduling appointments, and prepping for the following day.
  • Provided customer service in person, over the phone and email to clients by responding quickly and efficiently to inquiries and requests.
  • Coordinated follow-up plans by scheduling recheck appointments or enrolling clients in wellness plans.
  • Responded to emergency situations and provided guidance.
  • Maintained the hospital lobby to prevent spread of illnesses and diseases.
  • Successfully managed daily tasks while prioritizing urgent needs.
  • Presented financial options including Scratchpay and CareCredit to clients facing financial constraints or concerns.
  • Escalated unresolved customer complaints to the practice manager as needed.
  • Documented all interactions with customers.

Coffee Barista

The Coffee Bean and Tea Leaf
Phoenix, AZ
06.2020 - 05.2021
  • Maintaining knowledge of all products and services offered at the cafe.
  • Maintained organization and cleanliness of coffee bar area throughout shift, including wiping down surfaces and restocking supplies as needed.
  • Exhibited the ability to multitask efficiently while working under pressure in busy and fast-paced times.
  • Followed health and safety regulations while handling food items such as milk, sugar, syrups.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Operated cash registers and handled cash and card transactions.
  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Followed all safety regulations when handling hot beverages or machinery.

Restaurant Hostess

Mellow Mushroom
Phoenix, AZ
02.2019 - 03.2020
  • Supported servers and bussers through high-volume times by food running and table clearing.
  • Monitored restaurant activity to determine seating and dining flow.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Communicated clearly with servers regarding guest needs or requests.
  • Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register.

Education

High School Diploma -

Desert Vista Highschool
Phoenix
05.2020

Some College (No Degree) - Biological Sciences

Chandler Gilbert Community Collage
Chandler

Skills

  • Animal handling
  • Medication dispensing
  • Parasite control
  • Patient restraint
  • Diagnostic sampling
  • Vaccine administration
  • Medication administration
  • Preventative medicine
  • Anal sac expression
  • Nail trimming
  • Heartworm diagnostic testing
  • Blood collection
  • Emergency response
  • Medical record keeping
  • Client communication
  • Professionalism
  • Task prioritization
  • Effective Multitasking
  • Ezyvet & Vetspire software
  • Positive Attitude
  • Problem solving
  • Customer Service
  • Microsoft Word & Excel
  • Phone Skills
  • Verbal and Written Communication
  • Organization Skills
  • Reception Desk Management

Certification

Fear Free Veterinary Certified

Timeline

Veterinary Technician in Training

Animal Clinic Del Rancho
05.2025 - Current

Client Care Specialist

Animal Clinic Del Rancho
05.2021 - Current

Coffee Barista

The Coffee Bean and Tea Leaf
06.2020 - 05.2021

Restaurant Hostess

Mellow Mushroom
02.2019 - 03.2020

High School Diploma -

Desert Vista Highschool

Some College (No Degree) - Biological Sciences

Chandler Gilbert Community Collage

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SHEYLA MELO