Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
SHEYLA PEREZ

SHEYLA PEREZ

Miami,FL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

11
11
years of professional experience

Work History

Project Manager

Gastro Health
09.2021 - Current
  • Overseeing database configuration and product activation for over 4500 users.
  • Proactively identify opportunities to maximize benefits and mitigate risks of EMR/EHR by having deep understanding of practice workflows and creating plan of action to remedy deficiencies
  • Ensures appropriate resources are available to provide training, support, and successful handoff to support team
  • Collaborates with internal and external stakeholders ensuring dependent project timelines are met and communicated.
  • Create Deliverables and milestones.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented project plans and budgets to ensure successful execution.

HIM Specialist

Gastro Health
11.2019 - 09.2021
  • Provided EHR support to Gastro Health's employees, providers and business partners
  • Served as primary point of contact for ticketing and answering of telephones
  • Responded to tickets within 24 hours
  • Investigated user problems, identified their source, determined possible solutions, tested, and implemented solutions
  • Utilized help desk software to document problems, resolutions, and closures
  • Aided in coordination and implementation of decisions made by Clinical Quality and Outcomes Committee, including orders, order sets, clinical guidelines, clinical documentation (notes, forms, patient history, conditions, diagnoses, and plans) and clinical templates
  • Assisted in planning, testing and implementation of EHR upgrades, enhancements, policies, and procedures
  • Participated in development of information system training and support programs
  • Assisted in practice management and EMR implementation at each Gastro Health site, including all configuration, training, and on-site go-live support, Document, develop and oversee policies and procedures related to health care information management and coordinate connecting clinical, operational, and administrative functions, Maintained highest standards of data integrity, confidentiality, and security.
  • Maintained positive working relationship peers, superiors, and external customers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Care Coordinator

Gastro Health
01.2019 - 11.2019
  • Provided comprehensive care coordination including managing patient care and coordinating patient treatment plans
  • Provided administrative support for physician and/or care center provider
  • Served as "liaison" for patient's medical care by streamlining all patient-physician communications
  • Educate about 30 patients daily and assist them with questions and/or concerns regarding procedures
  • Managed patient scheduling over 60-70 patients (confirmations, follow-ups, appointment setting, etc.) and maintain maximum scheduling efficiency
  • Obtained insurance authorizations, medical records, prescriptions, and lab results
  • Facilitated patient check-out, communicate test results, and update electronic medical records as needs for busy office and multiple providers with total of 70-100 patients daily.

Patient Relations Representative

Gastro Health
10.2012 - 01.2019
  • Answered all incoming calls (300-400 calls daily) and routed them to appropriate personnel
  • Took messages and sent task as necessary for all care centers
  • Scheduled, confirmed, and canceled office appointments as patients requested for over 35 practices.
  • Worked on referrals and imported demographics from patient portal
  • Picked up voicemail messages daily
  • Assisted patients with questions and/or concerns regarding procedures
  • Ensured excellence in patient, employee, and physician satisfaction, followed, and enforced policies and procedures, Maintained super-user knowledge up-to- date and current.
  • Administrative assistant role to CEO
  • Facilitated communication between patients and various departments and staff.
  • Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within facility.
  • Resolved patient billing issues in line with established guidelines.

Education

Associates Degree -

Miami Dade College
Miami, FL
01.2015

Skills

  • Outstanding Customer Service
  • Leadership
  • Time Management
  • Organization
  • Conflict Resolution
  • Adaptability
  • Systems Installation, Configuration, and Upgrading
  • Excellent Verbal and Written Communication Skills
  • Knowledge of Microsoft Office
  • Knowledge of EMR Systems: Cerner, ModMed, eClinicalWorks
  • Fluent in English
  • Fluent in Spanish

References

Information Available Upon Request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Project Manager

Gastro Health
09.2021 - Current

HIM Specialist

Gastro Health
11.2019 - 09.2021

Care Coordinator

Gastro Health
01.2019 - 11.2019

Patient Relations Representative

Gastro Health
10.2012 - 01.2019

Associates Degree -

Miami Dade College

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SHEYLA PEREZ