Sheyla Rosales
Marlborough,MA
Summary
Bilingual healthcare support professional with medical interpreting, patient communication, and clinical coordination experience. Supports radiology teams by confirming orders, updating patients and families, maintaining clean imaging rooms, and helping with accurate documentation in fast-paced care settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Radiology Aide- Women's Imaging Department
Mass General Hospital Newton-Wellesley
Newton, Massachusetts
04.2026 - Current
- - Assisted radiologists in delivering negative diagnostic mammogram results, ensuring clear communication and support for patients.
- - Reviewed and verified orders and requisitions for accuracy prior to radiologist evaluation, enhancing workflow efficiency.
- Coordinated consults and LOC protocols for radiologists, streamlining patient management processes.
- - Communicating updates between patients, families, and care teams.
- - Supporting technologists with additional imaging.
- Cleaned and restocked ultrasound rooms to ensure readiness for patient procedures.
Waitress
Patron Mexican Restaurant
Worcester, Massachusetts
06.2026 - Current
- Served guests at Patron Mexican Restaurant with prompt, friendly tableside care.
- Coordinated with bartenders and cooks on timing for food and beverages.
- Refilled drinks, chips, and salsa during busy shifts to enhance guest experience.
- Reset tables after guests finished dining to prepare for new patrons. and maintained clean dining areas for incoming Patron Mexican Restaurant guests.
- Processed payments and balanced guest checks using restaurant cash handling procedures.
- Addressed guest concerns with calm communication to foster satisfaction and loyalty. with calm communication and professional service.
Interpreter
BENOIT Interpreting Services
Northborough, MA
01.2024 - Current
- Facilitated clear communication between healthcare providers and Spanish-speaking patients during consultations and procedures, improving patient experience and outcomes
- Delivered accurate Spanish-English medical interpretation for patients in clinical and hospital settings, enhancing patient comprehension and care
- Coordinated with physicians, nurses, and specialists to ensure patient understanding and informed consent, fostering trust and compliance in medical processes
- Maintain strict patient confidentiality and professionalism in sensitive medical environments
Customer Service Associate
Julio's Liquors
Westborough, MA
01.2021 - 04.2026
- Delivered exceptional customer service to enhance customer satisfaction in high-volume retail environment
- Handled transactions and resolved customer concerns while fostering a welcoming atmosphere
- Maintained consistent attendance and punctuality throughout employment, demonstrating reliability
Server
Olive Garden
Marlborough, MA
01.2018 - 01.2021
- Delivered attentive service to guests, enhancing overall dining experience in fast-paced restaurant
- Coordinated with kitchen staff and team members, ensuring seamless service during peak hours
- Developed strong communication and multitasking skills, effectively managing high-pressure situations
Education
Associate of Science - Prerequisites For Radiology Program
MassBay Community College
Wellesley, MA09-2023
High School Diploma -
Marlborough High School
Marlborough, MA01-2019
Skills
- Bilingual: Fluent in English and Spanish — experienced in medical interpreting
- Strong patient communication and interpersonal skills
- Familiarity with medical terminology through interpreting in clinical settings
- Reliable, detail-oriented, and committed to patient comfort and safety
- Ability to work collaboratively within healthcare teams
- Customer service excellence in fast-paced environments
- Epic charting
Certification
- Radiology Technologist Associates
LANGUAGES
English — Fluent, Spanish — Fluent (professional medical interpreting experience)
Timeline
Waitress
Patron Mexican Restaurant
06.2026 - Current
Radiology Aide- Women's Imaging Department
Mass General Hospital Newton-Wellesley
04.2026 - Current
Interpreter
BENOIT Interpreting Services
01.2024 - Current
Customer Service Associate
Julio's Liquors
01.2021 - 04.2026
Server
Olive Garden
01.2018 - 01.2021
Associate of Science - Prerequisites For Radiology Program
MassBay Community College
High School Diploma -
Marlborough High School