Sheyla Villavicencio
Brownsville,Texas
Summary
Results-driven fitness manager with expertise in program design, client motivation, and operational oversight. Committed to enhancing customer experiences and driving performance improvements in diverse client populations. Dynamic manager with a proven track record in team leadership and operational oversight. Skilled in coaching, staff training, and enhancing customer experiences. Committed to driving performance through effective communication and positive reinforcement.
Overview
3
3
years of professional experience
Work History
manager
TruFit Gym
Brownsville, TX
01.2022 - 05.2025
- Managed daily gym operations and staff scheduling to enhance member experiences.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed training programs for staff to enhance customer service skills.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Educated clients on proper exercise techniques and nutrition guidelines.
- Conducted one-on-one training sessions to improve client performance.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Oversaw member onboarding and ensured compliance with health and safety standards.
- Coordinated special events and promotional activities, increasing member engagement.
- Collaborated with marketing team to create promotional materials and campaigns.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated tasks to associates based on their skill levels.
- Analyzed customer feedback data to create actionable plans for service improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Analyzed market trends and competitor activity to inform business strategy.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with industry regulations and company policies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance reviews for team members.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance reviews for team members.
- Managed risk by developing and implementing effective risk management strategies.
Education
High School Diploma -
Pace High School
Brownsville, TX05-2020
Skills
- Fitness program design
- Performance enhancement
- Nutrition education
- Operational oversight
- Staff scheduling
- Equipment maintenance
- Facility inspection
- Customer relationship management
- Team leadership
- Coaching and mentoring
- Effective communication
- Positive reinforcement
Timeline
manager
TruFit Gym
01.2022 - 05.2025
High School Diploma -
Pace High School