Sheyla B. Guaman Portilla
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Merchandising Service Team
Lowes
06.2021 - Current
- Provides customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
- Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (materials, supplies, time)
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
Sales Associate
Old Navy
06.2019 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Front Desk Receptionist
Kia of White Plains
08.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Cashier to Book Keeper
Foodtown
01.2016 - 08.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Science - Criminal Science
Monroe College
The Bronx, NY04.2019
Bachelor of Science - Criminal Justice
Monroe College
The Bronx, NY04.2021
High School Diploma -
Gorton High School
Yonkers, NY06.2016
Skills
- Cross-functional collaboration
- Task prioritization
- Client relationship management
- Calm and Professional Under Pressure
- Staff Education and Training
- Data Management
- Brand Representation
- Customer Data Confidentiality
- Training and development
- Adaptability and flexibility
- Customer service orientation
- Strong work ethic
Qualifications Summary
Self-motivated and highly reliable seeking a position in customer service operations demanding tact, enthusiasm, and an exemplary work ethic.
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Service Team
Lowes
06.2021 - Current
Sales Associate
Old Navy
06.2019 - 05.2021
Front Desk Receptionist
Kia of White Plains
08.2017 - 10.2018
Cashier to Book Keeper
Foodtown
01.2016 - 08.2017
Associate of Science - Criminal Science
Monroe College
Bachelor of Science - Criminal Justice
Monroe College
High School Diploma -
Gorton High School
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