Steven Tonche
Abilene,TX
Summary
Seeking an entry-level role in Computer Networking with a focus on organization and teamwork. With 15 years of customer service experience, I exhibit a strong work ethic and proactive approach. Eager to take on troubleshooting challenges in IT and currently pursuing certifications in Microsoft IT Support Specialist and CompTIA Network+ through Coursera.
Overview
12
12
years of professional experience
Work History
Overnight Sales Associate
Lowes
12.2015 - Current
- Responsible for unloading materials and placing them in designated space.
- Give data on stock to authorized personnel.
- Update stock and items from inventory through scanning devices and PC.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
Sales Consultant
Office Depot/ Max
10.2019 - 07.2020
- Installed, serviced, and upgraded Windows computers/laptops.
- Filled business orders: business card, books, calendars.
- Tech Depot Consultant, download software, remove viruses, and transfer data.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
Internship
TSTC
09.2013 - 12.2013
- Assisted in developing a private network for class.
- Supported IT department in handling technology rollout and maintenance.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Performed network security design and integration duties.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Education
Associate of Science - Computer Networking and System Administration
Texas State Tech College West Texas
Abilene, TX12-2013
Associate Degree - Digital Imaging And Design
Texas State Tech College West Texas
TSTC West Texas08.2010
Skills
- Network troubleshooting
- Network security
- Network monitoring
- Operating systems
- Disaster recovery
- Active directory
- Hardware installation
- Switches and routers
Timeline
Sales Consultant
Office Depot/ Max
10.2019 - 07.2020
Overnight Sales Associate
Lowes
12.2015 - Current
Internship
TSTC
09.2013 - 12.2013
Associate of Science - Computer Networking and System Administration
Texas State Tech College West Texas
Associate Degree - Digital Imaging And Design
Texas State Tech College West Texas
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