Sheylan West
Houston,TX
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
PLS Financial Services
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Medical Administrative
Dalasi's House Healthcare
01.2014 - Current
- Manager all front office activities to optimize facility work flows and patient management, and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
- Addressed and responded to incoming/ outgoing calls and correspondence
- Created and maintained confidential patient files, implemented HER systems to automate patient records management
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists
- Submitted claims to insurance companies with attention to detail and commitment to accuracy
Customer Service Representative
PLS Financial Services
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Administrative
Prompt Care Medical
03.2016 - 06.2016
- Manager all front office activities to optimize facility work flows and patient management, and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
- Addressed and responded to incoming/ outgoing calls and correspondence
- Created and maintained confidential patient files, implemented HER systems to automate patient records management
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists
- Submitted claims to insurance companies with attention to detail and commitment to accuracy
- File insurance claims
Cashier
Wal-Mart
01.2011 - 09.2013
- Integrated a system that worked with available data to check credit cards for expiry at the time of punching
- Reduced waiting time for customers by providing quick services
- Promoted from stocker to the position of a cashier owing to demonstration of excellent cash handling acumen brought on by substituting for the position
- Scan items and ensure pricing is correct
- Greet customers and ask if they want paper or plastic
- Take customers' orders
- Deliver hot or cold food to customers
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash, credit card, or check
Education
High school diploma -
Penn Foster
Houston, TX01.2015
Medical Administrative Assistant - Medical
Pima Medical Institute
01.2015
Skills
- Honest
- Responsible
- Problem-solving
- Communication skills
- Employee training
- Interpersonal skills
- Customer-oriented
- Programming and Software Skills
- Staff motivated
- Cross-selling expertise
- Conflict resolution techniques
- Customer Service-oriented
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
PLS Financial Services
04.2024 - Current
Customer Service Representative
PLS Financial Services
09.2023 - 01.2024
Medical Administrative
Prompt Care Medical
03.2016 - 06.2016
Medical Administrative
Dalasi's House Healthcare
01.2014 - Current
Cashier
Wal-Mart
01.2011 - 09.2013
High school diploma -
Penn Foster
Medical Administrative Assistant - Medical
Pima Medical Institute
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