Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elliyana R. Olivera

Tonawanda,New York

Summary

Experienced in delivering exceptional customer service, adept at handling financial transactions with precision, and consistently maintaining a positive attitude. Skilled in providing personalized assistance to customers, resolving issues promptly and effectively. Proven ability to multitask in fast-paced environments while ensuring accuracy and efficiency. Committed to delivering outstanding service and fostering strong customer relationships.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Cel

Victoria Secret
12.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Manager

McDonald’s
06.2019 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School -

Kenmore East High School
06.2021

Skills

  • Communication Skills
  • Organization Skills
  • Time Management
  • Considerate
  • Honest
  • Caring
  • Trustworthy
  • Leadership
  • Teamwork
  • Problem solving

Timeline

Shift Supervisor

Starbucks
10.2024 - Current

Cel

Victoria Secret
12.2023 - 02.2024

Manager

McDonald’s
06.2019 - 12.2023

High School -

Kenmore East High School

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Elliyana R. Olivera