Elliyana R. Olivera
Tonawanda,New York
Summary
Experienced in delivering exceptional customer service, adept at handling financial transactions with precision, and consistently maintaining a positive attitude. Skilled in providing personalized assistance to customers, resolving issues promptly and effectively. Proven ability to multitask in fast-paced environments while ensuring accuracy and efficiency. Committed to delivering outstanding service and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cel
Victoria Secret
12.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager
McDonald’s
06.2019 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School -
Kenmore East High School
06.2021
Skills
- Communication Skills
- Organization Skills
- Time Management
- Considerate
- Honest
- Caring
- Trustworthy
- Leadership
- Teamwork
- Problem solving
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Cel
Victoria Secret
12.2023 - 02.2024
Manager
McDonald’s
06.2019 - 12.2023
High School -
Kenmore East High School
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