Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sheyna ramirez

Summary

Hardworking bilingual Customer Service professional with over 7 years of experience committed and ready to help team achieve company goals. Dedicated to resolving issues with proven multitasking abilities and strong organizational skills while also providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fingerprint Technician

Printscan
12.2021 - 06.2023
  • Used field equipment, devices and supplies to collect fingerprints and document findings. Working alongside services such as TSA precheck, Identogo, and Field print to run background checks.
  • Managed time efficiently in order to complete all tasks within deadlines in fast-paced environments.
  • Analyze information, Identify issues, and provided solutions to problems.
  • Ensuring defensive cyber controls/systems to protect customers personal information.

Sales Associate

Gap
03.2019 - 09.2019
  • Greet and assist customers locate products, check store system for merchandise at other locations if needed. promote specific merchandise.
  • Organize store racks, shelves and manikins promote specific merchandise.
  • Managed efficient cash register operations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, card payments, and receipts to customers.

Home Attendant

Heart To Heart Home Care Agency
01.2018 - 06.2018
  • Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
  • Visited households to provide daily health care to patients.


Brand Ambassador

Banana Republic
09.2017 - 03.2019
  • Engage, educate and assist customers by providing product and service information to deliver an amazing shopping experience and develop a loyalty with the brand.
  • Assist customers with product selection based on individual needs and preferences.
  • Organized and stock merchandise to keep necessary levels for sales demand.


Cashier

Little Caesars
06.2016 - 09.2016
  • Operated cash register / pos systems for cash, and credit card transactions.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Monitored and maintained clean working areas and cooking surfaces during opening and closing to maximize productivity.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2018

Associate of Science - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2016

Skills

  • Customer Relations
  • Cyber security & Cyber Awareness certified
  • Certified Fingerprint Technician
  • Excellent Communication
  • Database Entry
  • Document Scanning
  • Microsoft Office
  • Multitasking Abilities
  • Appointment Scheduling
  • Reception Oversight
  • Surveillance

Certification

  • Certified fingerprint technician
  • Cyber awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fingerprint Technician

Printscan
12.2021 - 06.2023

Sales Associate

Gap
03.2019 - 09.2019

Home Attendant

Heart To Heart Home Care Agency
01.2018 - 06.2018

Brand Ambassador

Banana Republic
09.2017 - 03.2019

Cashier

Little Caesars
06.2016 - 09.2016

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Associate of Science - Criminal Justice

Borough of Manhattan Community College of The City University of New York

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Sheyna ramirez