Shiam Vega
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Graduated "Top of class" at Full Sail Film school with phenomenal creativity that sets me apart from most other candidates. Focused and motivated on growing personally and professionally.
Overview
14
14
years of professional experience
Work History
Security and Safety Supervisor
Honey Pot, Orlando,FL
06.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
Security Guard
Heano Contemporary Inc,
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Server
Bread Winners Cafe
05.2016 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Shelbourne Beach Resort
03.2010 - 05.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Film Production
Full Sail University
Winter Park, FL09.2023
Skills
- Report Analysis
- Fluent in english & spanish
- Operations Management
- Investigative Procedures
- interpersonal skills
- critical thinking
- problem solver
- time management
- ability to work under pressure
- attention to detail
- costumer service excellence
Timeline
Security and Safety Supervisor
Honey Pot, Orlando,FL
06.2023 - Current
Security Guard
Heano Contemporary Inc,
05.2022 - Current
Server
Bread Winners Cafe
05.2016 - 04.2022
Server
Shelbourne Beach Resort
03.2010 - 05.2016
Bachelor of Arts - Film Production
Full Sail University
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