Shiann Harris
Tupelo,MS
Summary
Dependable CNA and team member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests, clients and promote loyalty.
Overview
7
7
years of professional experience
Work History
Crew Member
Wendy's Restaurant
Tupelo, MS
09.2022 - Current
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Presented orders to guests within anticipated service times.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Maintained safe food handling practices to prevent germ spread.
- Stocked and restocked shelves, racks, and bins with new or transferred merchandise.
Home Health CNA
First Choice
Tupelo, MS
08.2022 - Current
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Helped residents walk with or without self-help devices.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept updated documentation of client progress notes in an organized manner.
- Provided emotional support to family members during difficult times.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided companionship to elderly and disabled individuals in their home environment.
- Reminded patients to take prescribed medications or nutritional supplements.
- Developed positive relationships with clients through active listening skills.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Performed errands for clients/ patient.
Machine Operator
Metal Impact
New Albany, MS
10.2021 - 11.2022
- Inspect finished workpieces to ensure conformance with specifications.
- Monitored and observed production line to watch for pile-ups and jams.
- Comply with company policies regarding quality control procedures.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Observe machine operations to detect any problems or defects in the finished product.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Utilized fastening equipment to fasten, package and stack materials and products.
Cashier
Shell Gas Station
Tupelo, MS
09.2020 - 02.2021
- Developed key customer relationships to increase sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted price checks for special orders or discounts as requested by customers.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Direct Support Professional
Brandi Hope
Tupelo, MS
10.2016 - 11.2018
- Inspected product
- Packed product with correct amount
- Cleaned and organized work area
- Monitored the entire production process for meat processing facilities to ensure compliance with established regulations.
- Supported public emergency preparedness and planning by [Action].
- Inspected meat carefully to identify abnormal color or other factors suggesting consumption safety concerns.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Followed care plan and directions to administer medications.
- Helped clients get in and out of beds and wheelchairs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals in development of social skills to become integrated in community.
- Transported clients to doctor's appointments and errands.
- Accompanied individuals on outings to promote independence and integration into the community.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Facilitated social interactions between participants and their peers in the community.
- Assisted clients with maintaining good personal hygiene.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted individuals in learning and developing new skills.
CNA
Traceway Retirement Community
Tupelo, MS
06.2018 - 01.2019
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care services by charting in designated areas.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided emotional support to family members during difficult times.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
None - CNA
Medical 2
Tupelo, MS12-2017
Skills
- Customer Engagement
- Food Preparation
- Health Code Compliance
- Beverage Preparation
- Safe Food Handling
- Inventory Restocking
- Drive-Thru Operations
- Complex Problem-Solving
- Housekeeping
- First Aid Trained
Timeline
Crew Member
Wendy's Restaurant
09.2022 - Current
Home Health CNA
First Choice
08.2022 - Current
Machine Operator
Metal Impact
10.2021 - 11.2022
Cashier
Shell Gas Station
09.2020 - 02.2021
CNA
Traceway Retirement Community
06.2018 - 01.2019
Direct Support Professional
Brandi Hope
10.2016 - 11.2018
None - CNA
Medical 2