Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiann Huffman

McAlisterville,PA

Summary

Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

8
8
years of professional experience

Work History

PCA

Senior Helpers
Sunbury, Pennsylvania
08.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

PCA

CareGivers America
Lewistown, Pennsylvania
07.2023 - 03.2024
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Transported clients from one location to another in an efficient manner.

Associate

William Kemp Septic
McAlisterville, PA
11.2020 - 07.2023
  • Answering phone calls about services that are available
  • Answer emails about services
  • Data entry with the finances for the company
  • Scheduling
  • Invoices
  • Worked out in the field helping with the pumping
  • Handled incoming calls from customers regarding orders or other inquiries.

PCA

Family Care Home Health Inc
Lewistown, Pennsylvania
08.2020 - 11.2020
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.

Cashier, Deli, and Pizza Shop

Weis Markets Inc
Mifflintown, Pennsylvania
06.2016 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

CCA
Harrisburg, PA
06-2016

Skills

  • Continuing education
  • Vital signs monitoring
  • Diabetes management
  • Oxygen therapy
  • Filing and data archiving
  • Document processing
  • Data transcription
  • Verifying data accuracy
  • Refunds processing
  • High-energy attitude
  • Process transactions
  • Teamwork skills
  • Check processing
  • Telephone management
  • Customer inquiries
  • Positive and professional
  • Drawer balancing
  • Customer Satisfaction
  • Credit and cash transactions

Timeline

PCA

Senior Helpers
08.2024 - Current

PCA

CareGivers America
07.2023 - 03.2024

Associate

William Kemp Septic
11.2020 - 07.2023

PCA

Family Care Home Health Inc
08.2020 - 11.2020

Cashier, Deli, and Pizza Shop

Weis Markets Inc
06.2016 - 07.2018

High School Diploma -

CCA
Shiann Huffman