Shiann Thomas
Harrisburg,PA
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
3
3
years of professional experience
Work History
ODP Associate
Walmart
Harrisburg, Pennsylvania
02.2023 - Current
- Packaged and organized grocery items for timely delivery to customers.
- Maintained cleanliness and order in the grocery fulfillment area.
- Communicated with team members to resolve customer inquiries efficiently.
- Trained new associates on best practices for packing and delivery.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Provided training and support for new employees joining the company's online grocery team.
Education
High School Diploma -
John Harris
Harrisburg, PA06-2020
Associate of Science -
Harrisburg Area Community College
Harrisburg, PASkills
- Order fulfillment
- Grocery packaging
- Customer support
- Safety protocols
- Team collaboration
- Time management
- Problem resolution
- Attention to detail
Languages
English
Professional
Timeline
ODP Associate
Walmart
02.2023 - Current
High School Diploma -
John Harris
Associate of Science -
Harrisburg Area Community College