Summary
Overview
Work History
Education
Skills
Timeline
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Elena Gonzalez

Wake Forest,NC

Summary

Proficient Store Co- Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Skilled with proven expertise in driving continuous improvement in all operational areas. Assists senior manager with needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills.

Overview

6
6
years of professional experience

Work History

ODP Associate

Walmart
Ledgewood, NJ
04.2021 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Co-Manager

Walmart
Monroe , NY
09.2015 - 03.2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every Morning to identify and proactively resolve issues negatively impacting operations.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Devised processes to boost long-term business success and increase profit levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades

Assistant Store Manager

Walmart
Kearny, NJ
11.2013 - 09.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Zone Sales Manager

Walmart
Marlton, NJ
01.2013 - 11.2013
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Hired, supervised and coached multiple employees on sales strategies to optimize performance.
  • Established team priorities, maintained schedules and monitored performance

Education

GED -

Monticello High School
Monticello, NY
04.2001

Skills

  • Attention to Detail
  • Maintaining Clean Work Areas
  • Customer Engagement
  • Customer Needs Identification
  • Policies and Procedures
  • Store Merchandising
  • Ethical Standards
  • Employee Training
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Inventory Management

Timeline

ODP Associate

Walmart
04.2021 - Current

Co-Manager

Walmart
09.2015 - 03.2018

Assistant Store Manager

Walmart
11.2013 - 09.2015

Zone Sales Manager

Walmart
01.2013 - 11.2013

GED -

Monticello High School

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Elena Gonzalez