Daniela Rivas
Aurora,IL
Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through effective issue resolution and strategic engagement initiatives. Skilled in relationship building and time management, I streamlined inventory processes, ensuring optimal stock levels while fostering a collaborative environment. Committed to delivering exceptional service and performance improvement.
Overview
11
11
years of professional experience
Work History
ODP Associate
Walmart
09.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Cashier
McDonalds
01.2015 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
East Aurora High School
Aurora, ILSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Relationship building
- Flexible schedule
- Oral communication
- Courteous and professional
- Performance improvement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
ODP Associate
Walmart
09.2020 - Current
Customer Service Cashier
McDonalds
01.2015 - 08.2020
East Aurora High School
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