Shianna Curry
Detroit
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environment and alone. proven ability to listen attentively, solve problems quickly and high quality professional relationships with customers.
Overview
6
6
years of professional experience
Work History
Team Leader
Magna Exteriors
Brownstown
03.2024 - Current
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured that all products met customer requirements prior to shipment.
Production Worker
Magna Exteriors
Bronson
03.2024 - Current
- Adhered strictly to established guidelines and procedures while performing duties.
- Assisted in setting up production lines for manufacturing processes.
- Monitored inventory levels and replenished supplies as needed.
molder
Detroit manufacturing systems
Detroit
10.2021 - 06.2022
- Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- File, lap, and buff parts to fit, using hand and power tools.
- Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills.
- Operate or tend automated assembling equipment, such as robotics and fixed automation equipment.
quality inspector
Quality 1
Detroit
01.2021 - 10.2021
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
cashier
Office Depot
Oak park
03.2020 - 01.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Count money and make bank deposits.
cashier
Mcdonald's
Detroit
03.2019 - 03.2020
- Greet guests, escort them to their seats, and present them with menus and wine lists.
Education
High School Diploma -
high school
06.2021
Adult Education -
Detroit, MichgainSkills
- Communication
- Active listening
- Problem solving
- CPR
Timeline
Team Leader
Magna Exteriors
03.2024 - Current
Production Worker
Magna Exteriors
03.2024 - Current
molder
Detroit manufacturing systems
10.2021 - 06.2022
quality inspector
Quality 1
01.2021 - 10.2021
cashier
Office Depot
03.2020 - 01.2021
cashier
Mcdonald's
03.2019 - 03.2020
High School Diploma -
high school