Shianne Cannady
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Parts Assembler
Vitesco Technologies
02.2023 - 04.2024
- Achieved consistent on-time delivery rates by efficiently managing workload during peak production periods.
- Troubleshot issues during the assembly process, implementing solutions to prevent future occurrences.
- Conducted regular inspections of assembled parts to ensure adherence to quality control guidelines.
- Collaborated with team members to assemble high-quality products in a timely manner.
Customer Service Representative
CVS/caremark
02.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Supervisor
Lowes Home Improvment
08.2017 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Janitorial Lead
ABM Industries
07.2016 - 03.2017
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Cashier
Harbor Freight Tools USA
04.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
Biology/Pre Professional - Anesthesiologist Assistance
Northwest Vista College
04.2025
Skills
- Stocking and Replenishing
- Active Listening
- Fleet Dispatching
- Order Fulfillment
- Retail Sales Customer Service
- Customer Relations
- Credit Card Payment Processing
- Delivery Scheduling
- Quality Control
- Customer Service
- Membership Inquiries and Renewals
- Conflict Resolution
- Warehousing Functions
- Machine Operation
- Mechanical Assembly
- Workplace Safety
Timeline
Parts Assembler
Vitesco Technologies
02.2023 - 04.2024
Customer Service Representative
CVS/caremark
02.2021 - 06.2023
Supervisor
Lowes Home Improvment
08.2017 - 01.2020
Janitorial Lead
ABM Industries
07.2016 - 03.2017
Cashier
Harbor Freight Tools USA
04.2014 - 06.2016
Biology/Pre Professional - Anesthesiologist Assistance
Northwest Vista College
Similar Profiles
RAHUL DESHMUKHRAHUL DESHMUKH
Associate Manager, Category SQM – Asia at Vitesco TechnologiesAssociate Manager, Category SQM – Asia at Vitesco Technologies
Jesus ZamagoJesus Zamago
SMT Technician at Vitesco TechnologiesSMT Technician at Vitesco Technologies
Ali NasserAli Nasser
Validation Engineer - Summer Internship at Vitesco TechnologiesValidation Engineer - Summer Internship at Vitesco Technologies
Brenda A. ElizondoBrenda A. Elizondo
Registered Nurse/Administrative Assistant at Analytical GroupRegistered Nurse/Administrative Assistant at Analytical Group
Cole EngstCole Engst
Warehouse Supervisor at Floor and DécorWarehouse Supervisor at Floor and Décor