Shianne Galloway
Virginia Beach,VA
Summary
A dedicated Trainer who is enthusiastic about assisting new crew members to develop top-notch knowledge and skills in customer service. A motivational and engaging leader with 2+ years of hands-on training experience. Advanced skills in planning, organizing, and prioritizing work.
Overview
3
3
years of professional experience
Work History
Trainer
Shack Shake
Virginia Beach, VA
03.2022 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Explained goals and expectations required of trainees.
Lead Busser
Captain George'S
Virginia Beach, VA
12.2021 - 03.2022
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Proactively removed used plates, silverware, and glasses from tables between courses.
- Expedited food to tables to assist servers during busy periods.
- Made friendly conversation with customers to provide enjoyable bar experience.
Host
The Rockfish
Virginia Beach, VA
06.2021 - 12.2021
- Directed patrons to lounges and waiting areas.
- Stocked server areas with supplies before, during and after shifts.
- Provided excellent customer service by anticipating customer needs.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Associate of Science - Pediatric Nursing
Tidewater Community College
Norfolk, VA01-2026
Princess Anne High School
Virginia Beach, VASkills
- Organized
- Customer service
- Attention to detail
- Time management
- Verbal and written communication
- Prioritizing
- Microsoft Office
- Fast learner
Timeline
Trainer
Shack Shake
03.2022 - Current
Lead Busser
Captain George'S
12.2021 - 03.2022
Host
The Rockfish
06.2021 - 12.2021
Associate of Science - Pediatric Nursing
Tidewater Community College
Princess Anne High School
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