Shianne Gates
Chicago,IL
Overview
9
9
years of professional experience
1
1
Certification
Work History
SECA
Chicago Public Schools
Chicago, IL
03.2025 - Current
- Provided instructional support to students with special needs, assisting in the implementation of individualized education plans (IEPs)
- Collaborated with teachers and therapists to develop and implement strategies for improving academic and behavioral outcomes
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
- Supported students during classroom activities, ensuring their engagement and participation
- Implemented behavior management techniques to promote a positive learning environment
- Assisted in administering assessments and collecting data on student performance
- Provided one-on-one assistance to students who required additional support or accommodations
Therapeutic Assistant/Behavior Technician
Blue Bird Day School
Chicago, IL
07.2024 - 03.2025
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
- Supported students during classroom activities, ensuring their engagement and participation
- Implemented behavior management techniques to promote a positive learning environment
- Provided one-on-one assistance to students who required additional support or accommodations
- Supported students with personal care tasks, such as toileting, feeding, and dressing
- Collaborated with other paraprofessionals/ Therapeutic assistants to share best practices
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Assisted in conducting functional behavior assessments to identify the underlying causes of challenging behaviors
- Maintained accurate documentation of client progress, session notes, and incident reports
- Implemented positive reinforcement strategies to motivate clients during therapy
- Assisted in training new behavior technicians on best practices and company policies
CSR - Customer Service Representative
VikingCloud
Chicago, IL
08.2023 - 07.2024
- Handling customer complaints
- Document customer interactions
- Answer customer questions
- Listening to and resolving customer complaints
- Resolve technical issues
Customer Service Representative
Enova International
United States
04.2021 - 03.2022
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
CSR - Customer Service Representative
Pls loan store
Chicago, IL
12.2019 - 03.2020
- Process and issue out loans . Send statements out to different departments also open and close the store (key holder )
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responsible for cashier duties
- Created loan applications
Cashier
P.V.A Illinois Lottery
06.2019 - 02.2020
- Counted out cash drawers
- Worked the cash register
- Assisted customers with returns and exchanges
- Greeted customers
- Answered customers' questions
- Cash lottery tickets
- Desk Position
Daycare Assistant
Momma Ds Daycare
Calumet City, IL
11.2016 - 04.2017
- Assisted in the daily care and supervision of children, ensuring their safety and well-being
- Implemented age-appropriate activities to promote physical, cognitive, and social development
- Maintained a clean and organized environment by regularly sanitizing toys, equipment
- Assisted in the preparation of nutritious meals and snacks for children following dietary guidelines
- Managed classroom transitions smoothly by engaging children in interactive games or songs
- Encouraged positive behavior through praise, rewards systems, and redirection techniques as needed
Education
Bachelor's degree - Special Education
Roosevelt University
Chicago, ILAssociate's degree - Business Entrepreneurship
MacCormac College
06.2020
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Gage Park High School
06.2015
Skills
- Team Member
- Microsoft word
- Communication skills
- Classroom management
- Behavioral management
- Instructional Support
- Record keeping
- Empathy
- Patience
- Heavy Lifting (3 years)
- Customer Service
- Special Education
Certification
- CPR Certification
- CPI Certification December 2024 to December 2026
- Paraprofessional Certification
Timeline
SECA
Chicago Public Schools
03.2025 - Current
Therapeutic Assistant/Behavior Technician
Blue Bird Day School
07.2024 - 03.2025
CSR - Customer Service Representative
VikingCloud
08.2023 - 07.2024
Customer Service Representative
Enova International
04.2021 - 03.2022
CSR - Customer Service Representative
Pls loan store
12.2019 - 03.2020
Cashier
P.V.A Illinois Lottery
06.2019 - 02.2020
Daycare Assistant
Momma Ds Daycare
11.2016 - 04.2017
Associate's degree - Business Entrepreneurship
MacCormac College
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Gage Park High School
Bachelor's degree - Special Education
Roosevelt University