Summary
Overview
Work History
Education
Skills
References
Timeline
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Shianne Horn

NYC

Summary

Self-motivated Assistant provides administrative and organizational support in a fast-paced environment. Proven track record of utilizing excellent time management skills to efficiently complete tasks and prioritize workloads. Demonstrated ability to develop and maintain positive relationships with clients and colleagues. Skilled at making complex tasks look effortless.

Overview

7
7
years of professional experience

Work History

Personal Assistant

Jobor
Brooklyn, NY
09.2024 - Current
  • Followed up with clients and colleagues to ensure deadlines were met.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Coordinated meeting and work schedules for the team and executives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Completed basic administrative work
  • Organized work projects around client's house.

MARKETING ASSISTANT

Verizon
Manhattan
05.2024 - 08.2024
  • Provided customer service by answering questions about products or services, processing orders and handling complaints
  • Collaborated with design team on creative projects, including logos, brochures, and advertisements
  • Attended industry-related events to promote the company and build the network
  • Managed relationships with vendors to ensure timely delivery of materials needed for promotional activities
  • Wrote and delivered communications and key messages to staff and coworkers
  • Maintained accurate records of all marketing activities using CRM software
  • Undertook administrative tasks, driving functionality and helping coordinate department activities
  • Streamlined store operations for increased efficiency, implementing new processes and procedures
  • Developed strong working relationships with staff, fostering positive work environment
  • Increased sales by 20%, through effective merchandising strategies and targeted promotions
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect

ASSISTANT MANAGER

Steven Madden
Manhattan
06.2023 - 03.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

ECOMMERCE

Thanks4Nothing
New York
01.2020 - 10.2022
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Boosted online sales by implementing targeted marketing campaigns and optimizing website content
  • Collaborated with cross-functional teams to develop and launch new products, meeting market demands
  • Improved conversion rates by conducting A/B testing on website elements and incorporating data-driven insights into design updates
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
  • Computed sales prices, total purchases, and received and processed cash and credit payment
  • Assisted with training new employees on sales procedures
  • Enticed customers with sales and promotions to boost sales
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Encouraged customers to make additional purchases and suggested relevant items
  • Greeted customers warmly and offered assistance

SALES ASSOCIATE

Forever 21
Cerritos, USA
02.2018 - 11.2019
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Worked with fellow sales team members to achieve group targets.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled customer complaints in a professional manner.

Education

Bachelor of Arts (B.A.) - COMMUNICATION

Cal State LA

Skills

  • Time management abilities
  • Active listening
  • Cross-Functional Collaboration
  • Creative Thinking
  • Problem-solving abilities
  • Multitasking
  • Project support
  • Scheduling
  • Customer service
  • Social media-savvy
  • Administrative support

References

  • Infanint James, Thanks4Nothing, 917-443-7753, Infanintj@gmail.com
  • Crystal Lambey, Verizon, Event Marketing Coordinator Supervisor, Crystallambey1999@gmail.com
  • Lauren Olivo, Steve Madden, Store Manager Supervisor, (646) 287-4051, loliv868@gmail.com
  • John Palaguachichs, Jobor, 347-547-4337, Johnpalaguachichs@gmail.com

Timeline

Personal Assistant

Jobor
09.2024 - Current

MARKETING ASSISTANT

Verizon
05.2024 - 08.2024

ASSISTANT MANAGER

Steven Madden
06.2023 - 03.2024

ECOMMERCE

Thanks4Nothing
01.2020 - 10.2022

SALES ASSOCIATE

Forever 21
02.2018 - 11.2019

Bachelor of Arts (B.A.) - COMMUNICATION

Cal State LA

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Shianne Horn