Proactive Helper Clerk and Customer Service Advocate with extensive remote support and chat support. Expert in data entry, scheduling, and inventory management, with strong skills in customer issue resolution, troubleshooting and suggestive selling. Bringing exceptional organization, fast-paced working ability, and a commitment to improving customer experiences.
Hi, I’m
Shiayla Lavender
Atlanta,GA
Summary
Overview
5
years of professional experience
Work History
Angels of Paradise Daycare Center
Helper Clerk
07.2022 - 06.2024
Job overview
- Performed a wide range of administrative task including data entry, organizing student records, scheduling enrollment appointments, and providing a trusting experience.
- Participated in regular training sessions, continuously refining skills and staying current with company policies and procedures.
- Boosted enrollment through suggestive selling techniques while assisting parents in selecting appropriate books/programs for their children needs.
- Collaborated with daycare provider members to complete tasks efficiently and effectively during busy periods.
- Developed knowledge of the Bright from the start curriculum and became an expert.
Magical Destinations Travel
Customer Service Advocate Remote
06.2021 - 05.2022
Job overview
- Delivered superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak seasons, while assisting clients in planning seamless experiences.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude to improve the overall customer experience.
Callaway Elementary School
Library Assistant
08.2019 - 05.2021
Job overview
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized and maintained detailed records for teachers on equipment use, material logs, and circulation activities
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Atlanta School of MassageAtlanta, GA
Esthetician License from Skincare
05.2020
University Overview
Atlanta Metropolitan State CollegeAtlanta, GA
Associate of Science from Science Education
07.2019
University Overview
Skills
- Strong Organization
- Filing systems
- Invoice Processing
- Appointment Scheduling
- Fast Listening Comprehension
- Fast Paced working
- live support/ on call experience
- Proofreading
- Time Management
Timeline
Helper Clerk
Angels of Paradise Daycare Center
07.2022 - 06.2024
Customer Service Advocate Remote
Magical Destinations Travel
06.2021 - 05.2022
Library Assistant
Callaway Elementary School
08.2019 - 05.2021
Atlanta School of Massage
Esthetician License from Skincare
Atlanta Metropolitan State College
Associate of Science from Science Education
Similar Profiles
Jessica NelamsJessica Nelams
Assistant Teacher at Precious Angels Daycare CenterAssistant Teacher at Precious Angels Daycare Center
Kabrezia Kabrezia null
Office Manager at Precious Angels Daycare Center ChildcareOffice Manager at Precious Angels Daycare Center Childcare
Deja'Nique JonesDeja'Nique Jones
Teacher Assistance at Children's Paradise DaycareTeacher Assistance at Children's Paradise Daycare