Shiba Aijuka
Forney,TX
Summary
Accomplished banking professional with a proven track record at DFCU Bank, recognized for expertise in banking software and exceptional attention to detail. Demonstrated strong analytical and problem-solving abilities that led to significant improvements in customer satisfaction. A collaborative team player committed to driving efficiency and fostering educational advancements at Naalya S.S.S, Namugongo. Core competencies include customer relationship management, process optimization, and team leadership.
Overview
3
3
years of professional experience
Work History
Banking Officer
DFCU Bank
Kampala, Uganda
10.2021 - 01.2024
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained accurate records of customer accounts transactions.
- Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.
- Coordinated with other departments within the bank to meet customer needs.
- Collaborated with marketing team to develop promotional materials and campaigns for banking products.
- Participated in training programs designed to improve job performance skills.
- Coordinated with the IT department to enhance online banking services, improving customer satisfaction.
- Facilitated the integration of new technology, streamlining operations and improving efficiency.
Teacher
Naalya S.S.S, Namugongo
Kampala, Uganda
04.2021 - 10.2021
- Presented educational content using well-organized course frameworks.
- Assessed and updated course curricula, materials and instruction methods to meet evolving educational standards and practices.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Encouraged critical thinking skills and problem solving strategies among students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Supervised students throughout day, both in classroom and outside during breaks.
- Integrated technology in curriculum using digital lecture presentations.
- Evaluated student learning and comprehension of course materials by administering exams and assignments.
Education
Bachelor of Arts - Education
Makerere University
Kampala, Uganda01-2020
Skills
- Meticulous attention to detail
- Analytical thinking
- Due diligence
- Problem-solving skills
- Verbal and written communication
- Banking software proficiency
Languages
English
Professional
kiswahili
Professional
Timeline
Banking Officer
DFCU Bank
10.2021 - 01.2024
Teacher
Naalya S.S.S, Namugongo
04.2021 - 10.2021
Bachelor of Arts - Education
Makerere University
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