SHIBU SADANANDAN
Sioux City,IA
Summary
Experienced Customer Service Executive with more than 15 years of experience working in customer services. Committed and passionate with a focus on professionalism. Versatile with organizational skills, excellent communication and people skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE EXECUTIVE AND BUSINESS DEVELOPMENT EXECUTIVE
AMS TRAINING CENTRE
12.2015 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assigned and designated job territories to customer care staff according to performance and history.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
TRAINEE MEDICAL CODER
M SQUARED SOFTWARE AND SERVICES (P) LTD
12.2013 - 03.2014
- Undergone proficiency course in medical coding to develop acquaintance with ICD codes, CPD codes and to facilitate an easier documentation of medical records. It is a US based firm providing access to this.
CUSTOMER RELATIONS EXECUTIVE, BILLING AND HEALTH INSURANCE CO ORDINATER
AHALIA MEDICAL CENTRE
01.2012 - 06.2013
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Care Executive
V3 TELESERVICES
02.2004 - 01.2012
- Worked as Customer Care Executive with V3 TELESERVICES. (US Outbound Process) KOCHI, INDIA(1year)
- Secretary cum Office Administrator with MOTHER TECH. Sol. (Call Centre Academy) KOCHI, INDIA (1 year 4 months).
- Call Centre Trainer cum HR Asst. with MOTHER TECH. Sol (Call Centre Academy) KOCHI, INDIA (2 years 9 months)
- Trainer for International English Language Testing System (IELTS) [Still continuing] at Flamingos Academy for Excellence, Kottayam, Kerala, India
Education
Bachelor - Pharmacy
J.S.S College
Bangalore, India 11.2003
Senior Secondary (+2) -
Govt. Higher Secondary School
Pasighat, Arunachal Pradesh01.1998
High School -
Kendriya Vidyalaya
Pasighat, Arunachal Pradesh01.1996
Skills
- Effective communication
- Experienced in effective issue resolution
- Focused approach to challenges
- Employee performance oversight
- Operational efficiency management
- Critical decision-making
- Technical support proficiency
- Database optimization skills
- Efficient scheduling abilities
- Content editing
- Professional phone communication
Accomplishments
- Achieved record-high client growth in 2018 by developing a comprehensive sales and marketing plan.
- Implemented CRM and capture strategy in 2023
- Collaborated with team of in the development of focused customer care project.
Certification
- Undergone proficiency course on medical coding from M Squared Software & Services (P) Ltd. (US based company) Techno Park Trivandrum, Kerala, India.
- Call Centre Trainer cum HR Asst. with MOTHER TECH. Sol (Call Centre Academy) KOCHI, INDIA (2 years 9 months)
PERSONAL BACKGROUND
Ability to speak more than 5 languages including Arabic, English, Hindi
Disclaimer
I do hereby declare that all the details mentioned above are true and complete to the best of my knowledge and belief.
Timeline
CUSTOMER CARE EXECUTIVE AND BUSINESS DEVELOPMENT EXECUTIVE
AMS TRAINING CENTRE
12.2015 - 02.2024
TRAINEE MEDICAL CODER
M SQUARED SOFTWARE AND SERVICES (P) LTD
12.2013 - 03.2014
CUSTOMER RELATIONS EXECUTIVE, BILLING AND HEALTH INSURANCE CO ORDINATER
AHALIA MEDICAL CENTRE
01.2012 - 06.2013
Customer Care Executive
V3 TELESERVICES
02.2004 - 01.2012
Bachelor - Pharmacy
J.S.S College
Senior Secondary (+2) -
Govt. Higher Secondary School
High School -
Kendriya Vidyalaya
Similar Profiles
Terri MathesonTerri Matheson
Logistics and Staff Relations Manager at Media Centre By AMS ·Logistics and Staff Relations Manager at Media Centre By AMS ·
Bolly Kevin EchessaBolly Kevin Echessa
Part Time Lecturer at Regional Centre for Mapping of Resources for Development (Regional Centre Training Inistitute)Part Time Lecturer at Regional Centre for Mapping of Resources for Development (Regional Centre Training Inistitute)
Debjyoti JhaDebjyoti Jha
Web Design Intern at Youth Computer Training CentreWeb Design Intern at Youth Computer Training Centre
Lexi McKee-HemenwayLexi McKee-Hemenway
Campaign Organizer at Iowa Environmental CouncilCampaign Organizer at Iowa Environmental Council
Stacie JenkinsStacie Jenkins
Lender Task Administrator Supervisor at Allied SolutionsLender Task Administrator Supervisor at Allied Solutions