Summary
Overview
Work History
Education
Skills
Timeline
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Shicorea Smith

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

3j Trucking, LLC
09.2022 - Current
  • Assisted the team in resolving customer inquiries and complaints efficiently
  • Learned company policies and procedures to support effective service delivery
  • Collaborated with staff to enhance customer interactions and satisfaction levels
  • Processed customer requests using CRM software to maintain accurate records
  • Handling complex customer issues and escalations, resolving difficult situations, and ensuring customer satisfaction
  • Handle customer inquiries via email/chat, promptly answering any questions/concerns
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction

Retail Sales Manager

It's Fashion
02.2021 - 06.2023
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas
  • Maintained a high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences
  • Processed exchanges, refunds, and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives

Lead Registration Rep

Resurrection Health
01.2015 - 12.2017
  • Facilitated patient registration processes for efficient data collection and record maintenance
  • Implemented electronic health record systems to streamline patient information management
  • Trained new team members on registration protocols and software usage for enhanced performance
  • Ensured compliance with healthcare regulations during patient intake procedures
  • Analyzed registration workflows to identify areas for process improvement and efficiency gains
  • Monitored accuracy of patient data entry, ensuring high standards of information integrity and quality control
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Provided thorough information about admissions policies, financial requirements, and check-in procedures.

Education

High School Diploma -

Grenada High School
05-2004

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Customer relations
  • Training and mentoring
  • Work prioritization
  • Handling escalations
  • Quality assurance
  • Call center operations
  • Records management

Timeline

Customer Service Supervisor

3j Trucking, LLC
09.2022 - Current

Retail Sales Manager

It's Fashion
02.2021 - 06.2023

Lead Registration Rep

Resurrection Health
01.2015 - 12.2017

High School Diploma -

Grenada High School

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Shicorea Smith