Shiekka Thomas
Summary
Dedicated professional with expertise in customer relations, office administration, and problem-solving. Proven ability to manage high-volume inquiries while maintaining organized documentation and ensuring client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work History
Accounts Receivable Administrator
THK America
Norcross
07.2023 - Current
- Processed customer invoices and payments efficiently, maintaining accurate records to enhance cash flow management.
- Trained new staff on accounts receivable procedures, promoting best practices and improving team performance.
- Conducted regular audits of accounts, identifying errors and implementing corrective actions to ensure financial accuracy.
- Monitored aging reports and followed up on overdue accounts, contributing to a significant reduction in outstanding receivables.
- Generated aging reports on a regular basis to identify overdue accounts.
Call Center Representative
Ricoh USA
08.2019 - 05.2023
- Managed high-volume inbound calls to resolve customer inquiries and technical issues.
- Implemented quality assurance measures to ensure compliance with company standards and policies.
- Trained new representatives on software systems and best practices for efficient call handling.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Air Import Agent
Alliance Ground International " British Airways"
03.2015 - 08.2019
- Coordinated air import operations to ensure timely delivery of shipments.
- Managed customs documentation and compliance for international freight.
- Oversaw inventory management and tracking of incoming air cargo.
- Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
Insurance Specialist
Quest Diagnostics
05.2022
- Coordinated air import operations to ensure timely delivery of shipments.
- Managed customs documentation and compliance for international freight.
- Oversaw inventory management and tracking of incoming air cargo.
- Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
Education
Graduate Certificate - Medical Billing Specialist
Ultimate Medical Academy
Clearwater, FLSkills
- Scheduling appointment
- Customer relations
- Office administration
- Documentation and recordkeeping
- Database entry
- Excel spreadsheets
- Invoice processing
- Microsoft Word
- Microsoft Excel
- Aging report generation
- Payment reconciliation
- Accounts auditing
- Staff training
- Inventory tracking
- Escalation handling
- Customs compliance
- Air cargo operations
- Record maintenance
Work History
01-2023
Timeline
Accounts Receivable Administrator
THK America
07.2023 - Current
Insurance Specialist
Quest Diagnostics
05.2022
Call Center Representative
Ricoh USA
08.2019 - 05.2023
Air Import Agent
Alliance Ground International " British Airways"
03.2015 - 08.2019
Graduate Certificate - Medical Billing Specialist
Ultimate Medical Academy