Shiela Ygnacio
Bellefontaine,OH
Summary
Detail-oriented Administrative Assistant with experience supporting logistics and development operations in a fast-paced manufacturing environment. Experienced in managing export shipments and inventory control processes. Proven ability to manage multiple priorities while maintaining accuracy, organization, and professionalism.
Overview
23
23
years of professional experience
Work History
New Model Administrative Logistic
Adecco Staffing
Raymond , OH
02.2022 - Current
- Managing export shipments and inventory control activities, ensuring compliance, accurate documentation, and optimized inventory levels.
- Prepared, reviewed, and processed freight documentation, invoices, shipping records, and related logistics paperwork to ensure accuracy and compliance.
- Coordinate and track logistics activities supporting internal operations, including CBU and W/B shipments for New Model, while assisting supply chain execution and material flow.
- Work closely with various departments to manage and create Production Instructions (PI)(Domestic parts) and EPO (International ordering) through the build process, maintaining schedule compliance, meeting critical deadlines.
- GPCS coordination, including order processing, model updates, parts ordering support.
- Provide administrative support to project managers and project leaders.
Customer Service Representative
NCO Financial Systems
DUBLIN, OH
05.2009 - 08.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted outbound calls to gather necessary account information from customers. to obtain account information.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Arranged for debt repayment and established a repayment schedule based on customer finances.
- Identified debtors through skip tracing and other investigative techniques. by utilizing skip tracking and other strategies.
STNA
Logan Acres Senior Community
BELLEFONTAINE, OH
01.2008 - 05.2009
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Production Line Assembly Worker
Honda Transmission
Russels Point, OH
04.2003 - 02.2009
- Completed accurate assembly work by positioning and aligning components.
- Recognized defective material and reported issues to management.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
Education
High School Diploma -
SAINT VINCENT'S ACADEMY
PHILIPPINESSome College (No Degree) -
Clark State Community College
Springfield, OHSkills
- Logistics Coordination
- Freight & Transportation Coordination
- Inventory & Materials Management
- Parts Procurement Support
- ARIBA and GPCS
- Microsoft Excel, Outlook & Word
- Documentation control
- Project & Event Logistics
- Attention to Detail
Timeline
New Model Administrative Logistic
Adecco Staffing
02.2022 - Current
Customer Service Representative
NCO Financial Systems
05.2009 - 08.2015
STNA
Logan Acres Senior Community
01.2008 - 05.2009
Production Line Assembly Worker
Honda Transmission
04.2003 - 02.2009
High School Diploma -
SAINT VINCENT'S ACADEMY
Some College (No Degree) -
Clark State Community College