Shiemese Flowers
Administrative Professional
Pleasanton,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in individual and team capacities, leveraging a seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Jr. Commercial Escrow Officer, AVP
Fidelity National Title Company
08.2015 - Current
- Develop and maintain relationships with key client and industry professionals to expand company's market presence and increase business opportunities.
- Assist senior officers in managing and closing commercial escrow transactions.
- Coordinate and manage entire escrow process for commercial real estate transactions including preparing and reviewing escrow instructions, building settlement statements, coordinating with all parties involved, and ensuring timely completion of all required documents and activities.
- Coordinate with legal department to ensure compliance with all regulatory requirements and manage any legal issues that may arise during escrow transactions.
- Assist in training and development of new assistant and officers to ensure they have necessary skills required to effectively perform their duties and contribute to company's success.
- Develop and implement strategies to streamline commercial escrow process and increase efficiency.
- Provide excellent customer service and promptly address any client inquiries or concerns.
- Assisted with multi-site and high value closings across all 50 states.
- Accurately prepare buyer, seller and borrower documents to include settlement statements, escrow documents and legal documents for recording.
- Contacted clients to schedule signing appointments and coordinate mobile notaries if needed.
- Open orders, request loan payoff letters from lenders, child support payoff letters, and other lien/demand letters.
- Prepare funding packages to be sent to lender and schedule loan funding with lender, mortgage broker, and real estate agents to ensure a timely closing.
- Review and interpret lender, attorney, buyer and seller closing instructions and prepare required documentation in accordance with said instructions.
- Order preliminary title reports and commitments for each open escrow and review for inaccuracies and/or liens and clear erroneous items.
- Maintain steady and consistent workflow, ensuring all transactions are processed and closed on time and correctly.
- Process funds from buyers, sellers, borrowers and lenders including earnest money deposits and closing funds.
- Audit files and set up disbursements by verifying funds in escrow, setting up checks and wires for immediate disbursement upon closing in accordance with closing statements and instructions.
Escrow Administrative Assistant
First American Title Company
07.2015 - 08.2015
- Prepared refinance loan documents for signing, input lender and escrow fees, prepare legal documents for recording.
- Schedule signing appointments and coordinate mobile notaries if needed.
- Balance and audit files at closing.
- Answered and routed calls using a multi-line phone system. Managing over 75 customer calls per day.
- Performed photocopying, filing and scanning of documents.
- Provide administrative support to Escrow Officers and Branch Manager.
- Data Entry
- Perform notarial acts as needed.
Escrow Assistant
First American Title Company
11.2012 - 07.2014
- Expedited resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout transaction process.
Central Processing Unit Supervisor
Fidelity National Title Company
06.2010 - 11.2012
- Recognized as effective leader who consistently met or exceeded departmental goals and objectives through strategic planning and execution.
- Played key role in successful change management initiatives by effectively communicating benefits of new procedures to staff members while addressing any concerns raised during implementation stages.
- Streamlined internal communication processes to facilitate smoother workflows and improve overall team coordination.
- Enhanced customer satisfaction rates by addressing inquiries and resolving issues in timely manner.
Education
Associate of Arts - Sociology
Modesto Junior College
Modesto, CA 03.2024 - Current
Skills
Microsoft Office
Certification
Certified Notary Public
Timeline
Associate of Arts - Sociology
Modesto Junior College
03.2024 - Current
Jr. Commercial Escrow Officer, AVP
Fidelity National Title Company
08.2015 - Current
Escrow Administrative Assistant
First American Title Company
07.2015 - 08.2015
Escrow Assistant
First American Title Company
11.2012 - 07.2014
Central Processing Unit Supervisor
Fidelity National Title Company
06.2010 - 11.2012
Similar Profiles
Debra BruceDebra Bruce
Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.
Elisabeth DavisElisabeth Davis
Senior Escrow Officer at Fidelity National Title CompanySenior Escrow Officer at Fidelity National Title Company
POPPY PHARESPOPPY PHARES
Escrow Officer at Fidelity National Title CompanyEscrow Officer at Fidelity National Title Company
Amanda SpidelAmanda Spidel
Junior Closer/Escrow Assistant at Fidelity National Title CompanyJunior Closer/Escrow Assistant at Fidelity National Title Company
Gwendolyne NelsonGwendolyne Nelson
ECE Teacher's Assistant at Pleasanton Unified School DistrictECE Teacher's Assistant at Pleasanton Unified School District