Shifa Maheen
Phoenix,AZ
Summary
Business Analyst with 4+ years of working experience with industry standard methodologies like System Development Life Cycle (SDLC), AGILE and Waterfall. Extensive working experience in Health Care, Education, Telecommunication domain with strong knowledge of Provider, Member and Claims domains. Strong knowledge of Portal’s, like Member, Provider, Provider Space and Facets. Experience in gathering requirements and creating design various documents including the Business requirements document (BRD), Functional requirement document, Use Case Specifications, Technical Specification Document (TSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and User Acceptance Testing documents. Conducting JAD sessions with end users, business and IT stakeholders. Supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams and Process Flows (Business and System) using UML modeling tools such as Visual Paradigm, Lucid Charts and MS Visio.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business System Analyst
Blue Cross Blue Shield
Phoenix, AZ
08.2023 - Current
- This project had involved performing functional business analysis, data analysis and requirements gathering for Data migration and Data warehouse/BI initiatives and Supported the lead business analyst in gathering requirements by facilitating the conversations and meeting with product owner and external stakeholders
- Facilitated all agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint review, and sprint retrospective sessions
- Supported the product owners in prioritizing the features and removed all the impediments
- Created user stories, features in azure devops tool and mapped the dependencies/risks and data flow diagram to illustrate data source and data flows within the Enterprise Data warehouse (EDW)
- Wrote SQL queries for each Test case and executed in SQL Plus to validate the data between Enterprise Data Warehousing and Data Mart Staging Tables
- Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping and generated reports through Business Objects and further analyzed data through Excel Used Pivot tables, Vlookups and Offset functions in order to generate actionable and insightful analysis quickly and effectively
- Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure all Assisted business team in performing User acceptance testing and helped the project manager in release planning and deployments
- Performed Data mapping and identified the required fields that will be get extracted from an internal data warehouse, transformed and sent to a downstream application
- Collected data from different sources to document and analyze data require to complete projects in assigned task
Business Analyst
Pinnacle Education
Phoenix, AZ
07.2022 - 07.2023
- Created Business requirement documents (BRD) and conducted requirement gathering meetings with product owners and communicated for follow ups and approvals from other key stakeholders
- Documented functional and non-functional requirements for the MSTAR application
- Assisted project manager in Vendor Management by handling communication with various vendors for phone systems, creating RFP for vendor support coordination and provided updates to the higher management
- Worked operational improvements through the analysis of complex business operations and provide strategies to enhance the client experience and business processes
- Work closely with Quality Assurance and Training, communicating system changes, recommending best practices, and understanding new functionality
Junior Business Analyst
Edge Technologies
Telangana, India
04.2020 - 06.2022
- Conducted root cause analyses, gathering data to pinpoint problem areas on which to focus, validating that the analysis is data driven, recommending and implementing solutions and evaluating those results, and implementing controls to monitor consistent use of the solution
- Involved in extensive Data validation by writing several SQL queries
- Maintained Detailed Process Collection, Mapping, and Documentation with multiple IT and business areas to capture and create process documentation
- Created tickets using an in-house system, analyzed priority incidents, and collaborated with vendors on supported applications
- Work closely with the development team to deliver new product features, enhancements and critical bug fixes
- Collaborated with project team, project leads, and project managers and fostered with them to review plans, systems testing and overall testing of software
- Perform complex program analysis - evaluate, recommend, and plan actions to create processes to integrate the business analyst role into the welfare automated systems Agile (Scrum) development process
Education
Master of Business Administration (MBA) -
Osmania University
Telangana, IndiaBachelors of Science -
Osmania University
Telangana, IndiaSkills
- Business Requirement Documentation and Analysis
- Agile methodologies
- Documentation Planning & Monitoring
- Scrum framework
- User Acceptance Testing
- System Integration Testing
- Sprint planning and review Testing
- Data analysis
- Data-driven decision making development
- Cross-functional team collaboration
- Stakeholder relationship management
- Acceptance criteria development communication and alignment
- Leadership
- Collaboration
- Strong communication skills
- Problem solving
- Time management
- Active listening
- Team work
- Rally
- Azure DevOps
- HP ALM
- Lucid Charts
- MS Project
- MS SharePoint
- Office
- C
- C
- HTML
- XML
- SQL
- Oracle DB
- MS Access
- SQL Server
- Dbeaver
- MS Office Products (PowerPoint, Excel, Word, Visio)
Certification
- CERTIFIED SCRUM MASTER from scrum alliance.
Languages
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
English
Native/ Bilingual
Timeline
Business System Analyst
Blue Cross Blue Shield
08.2023 - Current
Business Analyst
Pinnacle Education
07.2022 - 07.2023
Junior Business Analyst
Edge Technologies
04.2020 - 06.2022
Master of Business Administration (MBA) -
Osmania University
Bachelors of Science -
Osmania University
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