Shifa Sheikh
Saugus,USA
Summary
Dedicated Patient Services Coordinator skilled in healthcare coordination and administrative support. Streamlines appointment management and follow-up care, enhancing patient-provider communication and service efficiency. Multilingual capabilities ensure effective interaction with diverse patient populations, contributing to improved patient experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Services Coordinator
MGH
Boston, Massachusetts
06.2026 - Current
- Coordinated patient scheduling and appointment management to enhance service delivery.
- Managed follow-up appointments and referrals based on provider recommendations to support patient continuity of care.
- Streamlined communication between patients and healthcare providers to ensure clear understanding.
- Answered telephone calls to schedule appointments and answer patient questions.
- Responded to patient inquiries and provided information about services offered.
Intern
MGH
Boston, MA
02.2026 - 05.2026
- Drafted letters of medical necessity to facilitate patient care
- Assisted with prior authorization
- Structured patient information for efficient retrieval and management
- Organized patient records in Epic baskets
- Assisted healthcare professionals with administrative tasks to streamline operations
Patient Service Coordinator
MGH
07.2025 - 08.2025
- Facilitated patient appointments
- Communicated with patients over the phone
- Facilitated faxing of letters and records to streamline patient communication
- Collaborated with providers to coordinate patient care effectively
- Coordinated administrative tasks to ensure smooth daily operations
Education
Bachelor - Exercise and Health Sciences
University of Massachusetts Boston
Boston, MA05-2026
Middle and High school -
Pioneer Charter School of Science II
Saugus, MA06-2022
Skills
- Healthcare coordination
- Patient advocacy
- Appointment scheduling
- Appointment management
- Patient confidentiality
- Follow-up care coordination
- Strong organization
- Healthcare systems
- Coaching others
Certification
- Healthcare Delivery for Medical Practice Managers
- Quality and Safety in Ambulatory Healthcare Management
- Human Resources Management Essentials
- Introduction to Ambulatory Healthcare Management
Timeline
Patient Services Coordinator
MGH
06.2026 - Current
Intern
MGH
02.2026 - 05.2026
Patient Service Coordinator
MGH
07.2025 - 08.2025
Bachelor - Exercise and Health Sciences
University of Massachusetts Boston
Middle and High school -
Pioneer Charter School of Science II