Royce Lee
Houston
Summary
Detail-oriented Patient Services Coordinator with expertise in healthcare coordination and effective communication. Proven ability to manage high-pressure situations and streamline clinical workflows to enhance patient experience.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
The University of Texas MD Anderson Cancer Center
Houston
09.2024 - 06.2026
- Coordinated high-volume appointment scheduling and managed patient admissions using Epic EHR system to optimize patient flow.
- Functioned as communications hub, triaging patient call lights and coordinating emergency protocols under pressure.
- Conducted regular patient rounds, facilitating smooth admissions and addressing dietary and comfort needs to enhance patient satisfaction.
- Moved between clinical departments, showcasing adaptability and quickly integrating into diverse teams.
- Managed floor readiness and logistics, keeping nursing stations fully stocked with supplies.
- Prepared phlebotomy lab packs and organized medication rooms, streamlining clinical workflows.
- Audited patient status indicators in Epic, ensuring accurate display of alerts and clinical assignments.
- Monitored equipment functionality and troubleshot issues, ensuring minimal downtime for nursing staff and maintaining operational efficiency.
Research Assistant
The University of Texas MD Anderson Cancer Center
Houston
10.2021 - 04.2024
- Conducted complex in vivo research, including genotyping and specialized injections during live surgeries.
- Managed rodent colony of 450 cages, ensuring precise experimental data and record accuracy.
- Ensured 100% compliance with EHS protocols, proactively renewing them to prevent lapses.
- Streamlined lab logistics by overseeing supply procurement and quickly resolving equipment issues.
- Coordinated communications as liaison for PI, facilitating material transfers and enhancing collaboration.
- Trained new lab members on safety protocols, genotyping techniques, and purchasing workflows.
Sales Associate
Kim's Fashion
Houston
03.2019 - 10.2021
- Achieved daily sales targets by explaining promotions and product benefits to customers, driving customer engagement.
- Delivered exceptional customer service by actively listening to client needs and recommending suitable products.
- Mentored new team members on store policies, POS systems, and customer service standards to enhance onboarding experience.
- Oversaw daily store operations, managing opening/closing procedures and team tasks to ensure smooth operations in manager's absence.
Education
Bachelor of Science - Human Nutrition and Foods (ACEND)
University of Houston
Houston, TX05-2021
Skills
- EPIC
- Healthcare coordination
- Patient flow management
- Patient admissions
- Equipment troubleshooting
- Record keeping
- Task management
- Patient education
- Effective communication
Languages
Korean
Professional
Timeline
Patient Services Coordinator
The University of Texas MD Anderson Cancer Center
09.2024 - 06.2026
Research Assistant
The University of Texas MD Anderson Cancer Center
10.2021 - 04.2024
Sales Associate
Kim's Fashion
03.2019 - 10.2021
Bachelor of Science - Human Nutrition and Foods (ACEND)
University of Houston