Summary
Overview
Work History
Education
Skills
Certification
Organization
Timeline
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Sarah Swann

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

PT Solutions
03.2024 - Current
  • Greeted and assisted with scheduling patients in a friendly and professional manner
  • Ensured medical charts were accurately updated with patient information
  • Operated insurance verification tools to confirm patient coverage and streamline billing processes.
  • Managed incoming calls from patients and other healthcare providers
  • Registered new patients in accordance with HIPAA guidelines

After School Counselor

YWCO
08.2021 - 05.2023
  • Organized and administered educational activities
  • Collaborated with school staff to develop student-centered goals and objectives
  • Assisted with the development of behavior management plans for students
  • Monitored and supervised student behavior

Neuro-fit Assisted Intern

Supportive Living Inc.
05.2022 - 08.2022
  • Assisted in designing individualized exercise programs
  • Monitored patient progress
  • Conducted fitness assessments
  • Executed research projects related to exercise and neurological conditions

Sports Camp Counselor

Mt. Paran North Church
05.2018 - 08.2021
  • Instructed campers on proper techniques and rules related to various sports activities
  • Developed age-appropriate lesson plans
  • Assisted with preparation for activities
  • Created an encouraging atmosphere
  • Monitored campers' safety

Education

Master's Degree - Health Administration

Wake Forest University
Winston-Salem, NC
08.2025

B.S.Ed. - Exercise and Sport Science

University of Georgia
Athens, GA
05.2023

Skills

  • Quality assurance
  • Customer service
  • Referral management
  • Problem solving
  • Communication
  • Microsoft 365
  • Webpt
  • Leading Reach
  • Epic
  • Elevate
  • OnBase
  • Availity
  • Gammis
  • FOTO
  • Text Request
  • Limber

Certification

Content Marketing Certification - HubSpot

Organization

Alpha Kappa Alpha

Timeline

Patient Services Coordinator

PT Solutions
03.2024 - Current

Neuro-fit Assisted Intern

Supportive Living Inc.
05.2022 - 08.2022

After School Counselor

YWCO
08.2021 - 05.2023

Sports Camp Counselor

Mt. Paran North Church
05.2018 - 08.2021

B.S.Ed. - Exercise and Sport Science

University of Georgia

Master's Degree - Health Administration

Wake Forest University

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Sarah Swann