SANA MALIK
Harrisburg,PA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
University of Pittsburgh Medical Center
Hummelstown , PA USA
2023.11 - Current
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Ensured medical records were accurately updated with patient information.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Assisted with scheduling appointments for patients.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Processed referrals for specialty care services as needed.
- Registered new patients in accordance with HIPAA guidelines.
- Coordinated the release of medical records to third parties upon request.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Medical Office Manager
Dr. IJAZ A ZIA, DPM
Mechanicsburg , PA USA
2020.03 - 2023.09
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Implemented an electronic health record system that streamlined workflow across departments.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Coordinated with insurance companies to verify coverage of services rendered.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Organized seminars and workshops intended to educate staff members on new technologies or industry best practices.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
Research Assistant
Clinical Pharmacist Dr Aisha Jafri
Harrisburg , PA USA
2018.10 - 2019.12
- Assisted pharmacist in research on Biguanides under Diabetes Prevention Program and on recent virus during Pandemic (COVID-19).
- Assisted in the design and implementation of experimental protocols.
- Maintained a database of all research activities conducted during the course of each project.
- Conducted primary and secondary research to identify relevant information for project development.
- Drafted manuscripts for submission to peer-reviewed journals.
- Interpreted results from experiments and surveys to generate meaningful conclusions.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
Insurance Advisor
Maple Insurance Group LLC
Harrisburg , PA USA
2016.05 - 2018.08
- Attended trade shows, conferences, and other events related to the insurance industry.
- Generated detailed quotes for prospective customers based on their requirements.
- Participated in continuing education activities to stay abreast of latest developments in the field.
- Collaborated with underwriters to ensure timely processing of policy applications.
- Prepared reports outlining sales performance metrics such as revenue generated by each product line or region.
- Identified cross-selling opportunities through analysis of customer data.
- Educated clients on the features of various insurance products and services.
- Ensured compliance with legal regulations related to insurance policies.
- Provided advice to clients on the most suitable insurance policies for their individual needs.
Pharmacist
District Headquarters Hospital
Lahore , Punjab, Pakistan
2013.03 - 2015.05
- Counseled health care professionals regarding therapeutic options, formulary restrictions, drug interactions and side effects.
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
- Provided medication counseling to patients on the proper use and potential side effects of their medications.
- Managed the daily operations of a retail or hospital pharmacy.
- Analyzed physician's medication orders for correctness according to policy guidelines.
- Performed administrative duties such as updating patient information or submitting insurance claims forms.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Monitored medication inventory levels and kept detailed documentation in company software.
Education
M.D. - Healthcare Administration
Penn State Harrisburg
Harrisburg, PA, USA2023-05
Doctor of Pharmacy (Pharm-D) - Medicine
College of Pharmacy, Government College University
Faislabad, Pakistan2015-03
Skills
- Strong Organization
- Financial Procedures Adherence
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Training Coordination
- Problem-Solving
- Post-Discharge Care Coordination
- Patient Education
- Quality Assurance
- Work Quality Evaluation
- Relationship Building
- Team Collaboration
References
Available upon Request
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Professional
Affiliations
- Prepared a four diamond model for the treatment of Multiple Sclerosis in Quality
management for patient care
● Wrote a Policy memo for Medicaid expansion and compared it among different
states in the U.S. during COVID-19.
● Designed a Marketing campaign for Home Health Center for elderly people under
Cleveland Clinic Ohio.
● Studied policies for workplace drug abuse and mental health treatments and
healthcare systems and policies globally.
● Master's Thesis involved Healthcare Workers Burnout during COVID-19 globally.
References
References available upon request.
Timeline
Patient Services Coordinator
University of Pittsburgh Medical Center
2023.11 - Current
Medical Office Manager
Dr. IJAZ A ZIA, DPM
2020.03 - 2023.09
Research Assistant
Clinical Pharmacist Dr Aisha Jafri
2018.10 - 2019.12
Insurance Advisor
Maple Insurance Group LLC
2016.05 - 2018.08
Pharmacist
District Headquarters Hospital
2013.03 - 2015.05
M.D. - Healthcare Administration
Penn State Harrisburg
Doctor of Pharmacy (Pharm-D) - Medicine
College of Pharmacy, Government College University
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