Diana Pacheco
Las Vegas
Summary
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator
Cure 4 The Kids
Las Vegas, NV
02.2025 - Current
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
- Facilitated communication between patients, families, and medical staff to enhance service delivery.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
Orthotics Coordinator
Cure 4 The Kids
Las Vegas, NV
10.2024 - Current
- Coordinated cross-departmental communications to enhance project collaboration and operational efficiency.
- Developed and implemented streamlined processes for scheduling and resource allocation.
- Managed project timelines, ensuring adherence to deadlines while maintaining quality standards.
- Facilitated training sessions for new staff, improving onboarding experience and team integration.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Birth Registry and Decedent Affair Liason
Department of the Army
Fort Belvoir, VA
02.2024 - 10.2024
- Exceeded performance consistently by maintaining a strong attention to detail when processing registrations.
- Proficient with states birth and death regulations
- Proficient with MHS Genesis systems
- Efficiently resolved discrepancies or issues related to incomplete or incorrect information provided during the registration of births and decedent paperwork process.
- Prioritized work and completed tasks on time against tight deadlines.
- Streamlined the birth registration process, resulting in faster issuance of birth certificates.
- Upheld HIPAA regulations and standards for protecting patient information.
- Worked both admission and dispositions when short staffed at the same time being the birth registration and decedent affairs liaison.
- Hours per week: 50
- Duties, Accomplishments and Related Skills:
Patient Administration Specialist
Department of the Army
Fort Belvoir, VA
01.2021 - 10.2024
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Hours per week: 50
- Duties, Accomplishments and Related Skills:
Education
High school diploma or equivalent -
Veterans Tribute CTA
Las Vegas, NV, United States05.2020
Bachelor's degree - Social Work
Grand Canyon University
Phoenix, AZ, United StatesSkills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- HIPAA compliance
- Medical billing
- Regulatory compliance
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Quality assurance
Affiliations
Army - Patient Administration Specialist
Language Skills
Spanish
Spoken Advanced
Written Advanced
Read Advanced
Timeline
Patient Services Coordinator
Cure 4 The Kids
02.2025 - Current
Orthotics Coordinator
Cure 4 The Kids
10.2024 - Current
Birth Registry and Decedent Affair Liason
Department of the Army
02.2024 - 10.2024
Patient Administration Specialist
Department of the Army
01.2021 - 10.2024
High school diploma or equivalent -
Veterans Tribute CTA
Bachelor's degree - Social Work
Grand Canyon University