Sabrina Quiroz
Austin,TX
Summary
Dynamic Patient Services Coordinator with extensive experience at Covenant Management Systems, excelling in appointment scheduling and insurance verification. Known for strong organizational skills and a commitment to patient confidentiality, I effectively resolve conflicts and enhance patient experiences through empathetic communication and attention to detail. Proven ability to lead teams and improve operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Patient Services Coordinator
Covenant Management Systems
Austin, Tx
04.2019 - 05.2024
- Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
- Greets patients and arrives them on computer system.
- Verifies insurance eligibility by using online resources, Medifax, etc.
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
- Prints face sheets, receipts, and other documents as needed.
- Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
- Confirms in advance patient appointments.
- Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
- Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
- Assists patients with setting up payment plans.
- Issues receipts for payment.
- Books follow-up appointments.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.
- May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
- Creates master deposit as directed.
- Responsible for handling the sort/distribute of Rightfax documents.
- Processing onsite release of information requests.
- Priority on-sight sorting, scanning, numbering loose papers
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.
Senior Patient Services Coordinator
Covenant Management Systems
Austin, Tx
2021 - 2024
- Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
- Greets patients and arrives them on computer system.
- Verifies insurance eligibility by using online resources, Medifax, etc.
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
- Prints face sheets, receipts, and other documents as needed.
- Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
- Confirms in advance patient appointments.
- Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
- Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
- Assists patients with setting up payment plans.
- Issues receipts for payment.
- Books follow-up appointments.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.
- May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
- Creates master deposit as directed.
- Responsible for handling the sort/distribute of Rightfax documents.
- Processing onsite release of information requests.
- Priority on-sight sorting, scanning, numbering loose papers
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.
Call Center Representative
All Web Leads
Austin, TX
03.2018 - 03.2019
- Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.
- Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.
- Remain in frequent communication with leadership. Communicate with your team daily through chat.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TXSkills
Strong organization
Patient registration
Appointment scheduling
Patient confidentiality
Insurance verification
Customer service
HIPAA compliance
Conflict resolution
Problem-solving
Friendly and outgoing
Multitasking and organization
Team collaboration
Team leadership
Verbal and written communication
Money handling
Customer follow-up
Patient check-in
Registration and admissions
Relationship building
Phone and email etiquette
Policy understanding
Training coordination
Registration and scheduling
Calm and effective under pressure
Attention to detail
Gathering information from patients
Communicating to patients and families
Resolving problems
Administrative and office support
Caring and empathetic
Timeline
Patient Services Coordinator
Covenant Management Systems
04.2019 - 05.2024
Call Center Representative
All Web Leads
03.2018 - 03.2019
Senior Patient Services Coordinator
Covenant Management Systems
2021 - 2024
High School Diploma -
Hendrickson High School