Shiffon James
North Plainfield,NJ
Summary
Positive and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced Office Manager and administration professional with 10+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
Work History
Office Manager
Ark Homecare
Edison, NJ
08.2022 - Current
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Improved safety procedures to promote employee well-being and safety and protect the company from potential liability
- Delivered performance reviews, recommending additional training or advancements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
- Established team priorities, maintained schedules, and monitored performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Managed external client and business partner relationships.
- Processed onboarding paperwork for new hires and rehires.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Facilitated and processed payroll using AdP
Sales Admin/ Customer Support
Flavor Dynamics
South Plainfield, NJ
09.2021 - 09.2022
- Created, maintained and updated filing systems for paper and electronic documents
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes while managing employees to achieve maximum production
- Launched quality assurance practices for each phase of development process of inbound sales
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Accounts Receivable
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed an understanding of the company's products and services in order to better assist customers with their queries.
- Utilized problem solving skills to identify solutions that best meet the needs of the customer while adhering to company policies and procedures.
Sales Administrative Assistant
Jesco, Inc
Piscataway, NJ
08.2018 - 03.2020
- Process of loan applications, customer collateral value and closing documents
- Acquisition of personal and financial data, and to assist in completing applications
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, Education.
- Maintained accurate records of all sales activities, including client contact information, orders placed, and product availability.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential client records.
Corporate Trainer
Vivacity Group
New Brunswick, NJ
02.2015 - 08.2019
- Created and maintained reports, documents and presentations to assist with administrative support
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Transcribed and organized information to assist in preparing speeches and presentations
- Monitor and evaluate, training activities for program effectiveness
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Present information using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Screen, hire, and assign workers to positions based on qualifications
- Implementation of training programs related to efficiency, recycling, or other issues with environmental impacts
- Collaborated with management to identify company training needs and scheduling
- Monitored employee progress and gave feedback to management and additional training requirements.
Education
B.A. - Clinical counseling
Fair CHESAPEAKE BIBLE COLLEGE SEMINARY
Skills
- Training Assessment
- Policy and Procedure Modification
- Account Reconciliation
- Course Development
- Company Policy Compliance
- Staff Training
- Performance Evaluations
- Customer Needs Assessments
- Employee Performance Reviews
- Educational Material Development
- Corporate Communications
- Team-Building Activities
- Lead Simulations
- Work Coordination
- Facilitate Group Discussions
- Mentorship
- Prepare Materials
- Coaching and Development
Additional Information
Volunteer Experience or Leadership, Work with the International WeLoveU Foundation, doing emergency relief, and community cleanups.
Timeline
Office Manager
Ark Homecare
08.2022 - Current
Sales Admin/ Customer Support
Flavor Dynamics
09.2021 - 09.2022
Sales Administrative Assistant
Jesco, Inc
08.2018 - 03.2020
Corporate Trainer
Vivacity Group
02.2015 - 08.2019
B.A. - Clinical counseling
Fair CHESAPEAKE BIBLE COLLEGE SEMINARY