Shikea Cureton
Baltimore,MD
Summary
Dedicated customer service professional with over 20 years of experience enhancing company standards. Committed to fostering collaboration and delivering value through expertise in high-pressure environments. Maintains professionalism and a positive demeanor while effectively engaging with diverse clientele.
Overview
16
16
years of professional experience
Work History
CO Patient Service Coordinator
John Hopkins Hospital
Baltimore, MD
03.2022 - 07.2022
- Resolved patient inquiries and complaints, enhancing overall patient satisfaction.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Facilitated hospital and clinic operations by applying customer service skills and in-depth system knowledge.
- Referred patients to appropriate professionals and services.
- Checked daily doctor schedules and verified insurance.
- Answered over 10 telephone calls per day to schedule appointments and answer patient questions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained proper authorization and identification to release confidential medical records.
- Assessed patient calls and medical concerns, delivering accurate information and determining need for physician involvement.
- Prescription refills Gather information and to pend RX request and route to appropriate clinician.
Bookkeeper
Genesis HealthCare
Baltimore, MD
08.2021 - 02.2022
- Verified accurate record keeping processes
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments according to corporate protocols to ensure compliance.
- Reviewed and reconciled checks monthly to maintain account accuracy and integrity.
- Month end activities
- Ensured timely collection of overdue payments.
- coordinate patient/resident ancillary charges and enter into billing system
- Maintain computerized accounts receivable process to include patient admission, discharge and transfer data
- Meet or exceed company established cash and accounts receivable target goals.
- Oversaw resident funds management using RFMS.
- Executed consolidated billing for multiple accounts.
- Coordinated month-end financial activities for accuracy.
- Compiled weekly Dorado reports for financial review.
Corporate Centralize Bookkeeper(remote)
Genesis HealthCare
Baltimore, MD
10.2020 - 06.2021
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Coded invoices and records to ensure accuracy and integrity in financial documentation.
- Handled accounts payable transactions to ensure timely payments.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Executed private advance billing procedures to facilitate prompt payments.
- Completed private advance billing and communicated status updates to centers for timely processing.
- Cleaned up balances by writing off rates and making necessary adjustments to maintain financial accuracy.
- Complete all ancillaries for billing
- NDC cash batches
- private write offs
- redet audits
- aging scrubs
- census audit for manage care copay
Medicaid Specialist/Assistant Business Office Manager
Genesis HealthCare
Baltimore, MD
08.2019 - 10.2020
- Processed benefits applications, including documents for food stamps and medical assistance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Analyzed information from interviews, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Contacted applicants to schedule appointments and clarify benefits processes.
- Oversaw clerical functions to maintain efficient workflow and support operational effectiveness.
- Managed census activities to collect and analyze demographic data.
Administrative/Unit Clerk Assistant
Genesis HealthCare
Baltimore, MD
01.2016 - 08.2019
- Processed benefits applications, including documents for food stamps and medical assistance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Analyzed information from interviews, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Contacted applicants to schedule appointments and clarify benefits processes.
- Oversaw clerical functions to maintain efficient workflow and support operational effectiveness.
- Managed census activities to collect and analyze demographic data.
GNA
Genesis Healthcare System
Baltimore, Maryland
06.2006 - 01.2016
- Assessed patient needs and reported changes or issues to healthcare team.
- Supported daily living activities by serving meals, feeding, bathing and turning over and positioning patients.
- Recorded patient information in medical charts accurately
- Coordinated patient transportation to appointments and activities, ensuring timely access to care
Education
Associate of Science - Business Administration
Baltimore City Community College
Baltimore, MD05-2021
High School Diploma -
Randallstown High School
Randallstown, MD06-2000
Skills
- Patient communication
- Customer service
- Home care
- Invoicing and billing
- Accounts Receivable
- Epic
- Point click care
- Microsoft Office
- Time management skills
- Coordination
- Accounting skills
- Communication skills
- Telephone communication
Timeline
CO Patient Service Coordinator
John Hopkins Hospital
03.2022 - 07.2022
Bookkeeper
Genesis HealthCare
08.2021 - 02.2022
Corporate Centralize Bookkeeper(remote)
Genesis HealthCare
10.2020 - 06.2021
Medicaid Specialist/Assistant Business Office Manager
Genesis HealthCare
08.2019 - 10.2020
Administrative/Unit Clerk Assistant
Genesis HealthCare
01.2016 - 08.2019
GNA
Genesis Healthcare System
06.2006 - 01.2016
High School Diploma -
Randallstown High School
Associate of Science - Business Administration
Baltimore City Community College