Summary
Overview
Work History
Education
Skills
Timeline
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Shikey Gibbs

Seaford,DE

Summary

Dynamic and dedicated MD licensed cosmetologist with a proven track record at Hair Cuttery, where I built a loyal clientele through exceptional service and advanced hair styling techniques. Known for problem resolution and effective communication, I consistently exceeded performance metrics, contributing to sales growth and enhancing client satisfaction. I am a newly graduate with a degree in Criminal Justice, pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, problem-solving expertise and a close attention to detail.

Overview

7
7
years of professional experience

Work History

Hair Stylist

Hair Cuttery
01.2018 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Student

Liberty Uninversity
01.2024 - 03.2025
  • Collaborated on group projects to complete professional deliverables.
  • Completed rigorous readings as directed to support unit learning goals.
  • Learned about criminal justice system processes including arrest procedures, booking processes, court proceedings, and inmate management.
  • Contributed to technical report writing, providing clear and concise information on experimental results and conclusions.
  • Completed various report writing assignments and discussions


Education

Associate of Arts - Criminal Justice

Liberty University
Lynchburg, VA
03-2025

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Schedule management
  • Advanced communication skills
  • Highly motivated self starter
  • MD licensed cosmetologist
  • Criminal justice system knowledge
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Student

Liberty Uninversity
01.2024 - 03.2025

Hair Stylist

Hair Cuttery
01.2018 - Current

Associate of Arts - Criminal Justice

Liberty University

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