Shikeyah Gumbs
Summerville,SC
Summary
Skilled Armed Security Officer specializing in emergency response coordination, crisis management, and risk assessment. Proven ability to implement effective safety measures and enhance security operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Armed Security Officer
eagle harp security
Umatilla, Florida
05.2021 - 10.2024
- Monitored security systems and ensured proper surveillance of assigned areas.
- Conducted regular patrols to deter unauthorized access and maintain safety.
- Responded swiftly to alarms and incidents, ensuring compliance with protocols.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Patrolled assigned areas to detect suspicious activities and persons.
- Collaborated with law enforcement during emergency situations and investigations.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Implemented safety measures and protocols to enhance overall security operations.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Conducted security checks on personnel entering and exiting the premises.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Assisted in training new security personnel on procedures and systems.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
Security Officer Supervisor
Community Security Services
Orlando, Florida
01.2019 - 08.2023
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Trained and guided junior security officers on protocols and procedures to enhance team readiness.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Coordinated emergency response drills, ensuring staff were well-prepared for incidents.
- Maintained effective communication with local law enforcement agencies to foster collaborative security efforts.
- Responded promptly to emergency situations and coordinated with law enforcement agencies.
- Implemented security measures to enhance safety in community environments.
- Performed routine safety inspections and reported potential security risks.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Investigated reported criminal activity occurring within the facility or grounds.
- Implemented corrective measures based on investigation results.
- Provided direction and guidance to staff in the performance of their duties.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons about rule infractions or violations and evicted violators from premises.
- Supported daily security operations across community events and properties.
Package Handler
FedEx
Orlando, Florida
03.2019 - 10.2020
- Sorted packages by size and destination for efficient processing.
- Operated conveyor belts and scanning equipment for package tracking.
- Loaded and unloaded freight trucks following safety protocols.
- Maintained cleanliness and organization in work area to ensure safety.
- Collaborated with team members to meet daily shipping schedules.
- Inspected packages for damage before processing for delivery.
- Reported operational issues to supervisors for prompt resolution.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes on pallets to facilitate easier transportation and storage.
- Report any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Picked products using an RF scanner to fill orders.
- Checked all outgoing shipments to ensure accuracy of contents.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Logged packaging activities and filed reports in company databases.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Participated in regular safety meetings and training sessions.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Followed company policies and procedures for secure package handling.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted boxes on loading docks to verify completion of work orders.
Security Officer
Allied Universal Security Services
Orlando, Florida
07.2019 - 03.2020
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to deter unauthorized access and detect suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Enforced company policies and procedures to maintain a safe environment for all guests.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Monitored surveillance cameras and responded to suspicious activity.
- Collaborated with law enforcement during investigations to support security measures effectively.
- Documented daily activities, incidents, and observations in detailed reports for review.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Provided excellent customer service, assisting visitors with inquiries and directions.
- Followed established security and safety procedures and posted orders that included enforcement of company rules, policies, and regulations.
Cashier
McDonald's
North Miami, Florida
08.2018 - 01.2019
- Handled cash, credit, and mobile payments accurately during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and provided information about store products and services to enhance their shopping experience.
- Assisted customers with menu selections and answered questions about products.
- Assisted customers in locating desired products and provided detailed product information.
- Delivered exceptional customer service by actively listening and engaging with patrons to meet their needs.
- Resolved customer complaints promptly to improve satisfaction and contribute to a positive dining experience.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collaborated with team members to ensure timely service and order fulfillment.
- Worked closely with front-end staff to assist customers.
- Executed additional tasks based on management directives.
- Maintained cleanliness and organization of the front counter area.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Monitored inventory levels and restocked supplies throughout shifts.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
Sears
Orlando, Florida
12.2013 - 02.2018
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service requests.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features and promotions.
- Processed transactions accurately using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided feedback to management on customer preferences and trends.
- Maintained organized displays and stocked merchandise on the sales floor.
Education
High School Diploma -
Faces Learning Academy
Miami, FL08-2018
Skills
- Monitoring security systems
- Emergency response management
- Crisis response
- First responder training
- Incident reporting
- Threat assessment
- Mobile surveillance
- Security software
- Patrol techniques
- Facility protection
- Staff training
- Issue resolution
- Detail orientation
- Adaptability
Certification
- Security Officer License
- Certified Detention Officer Certificate in Florida
Timeline
Armed Security Officer
eagle harp security
05.2021 - 10.2024
Security Officer
Allied Universal Security Services
07.2019 - 03.2020
Package Handler
FedEx
03.2019 - 10.2020
Security Officer Supervisor
Community Security Services
01.2019 - 08.2023
Cashier
McDonald's
08.2018 - 01.2019
Customer Service Representative
Sears
12.2013 - 02.2018
High School Diploma -
Faces Learning Academy