Summary
Overview
Work History
Education
Skills
Achievements Highlights
Timeline
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Shikha Patel

Chesterfield,USA

Summary

Results-oriented hospitality professional with over six years of experience in hotel operations and management. Demonstrated success in increasing profitability, improving guest satisfaction, and leading effective teams. Expertise in strategic planning, financial management, and process optimization. Bilingual in English and Gujarati, dedicated to delivering exceptional service and operational excellence.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Supervisor

Sleep Inn & Suites
Midlothian, Virginia
11.2024 - Current
  • Supervised front desk operations and ensured staff adherence to service standards.
  • Trained new front desk staff on systems and customer service protocols.
  • Resolved guest complaints promptly to enhance overall satisfaction levels.
  • Maintained accurate records of reservations and billing information in the system.

Hotel Operations Manager

Comfort Inn
Newport News, USA
02.2024 - 11.2024
  • Oversee front desk, housekeeping, and maintenance operations.
  • Develop revenue optimization strategies to enhance profit margins.
  • Lead departmental teams to deliver seamless guest services.
  • Ensure adherence to health, safety, and brand compliance standards.
  • Evaluated employee performance, providing feedback for growth and development opportunities.

General Manager

Forest Inn and Conference Centre
Sioux Lookout, Canada
04.2020 - 08.2023
  • Directed daily hotel operations and implemented dynamic pricing strategies.
  • Reduced costs via labor, supply, and energy optimization.
  • Introduced training programs to improve service and team performance.
  • Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
  • Led teams by example to deliver exceptional standard of work.

Customer Service Manager

Walmart
Brampton, Canada
04.2018 - 03.2020
  • Managed day-to-day customer service operations and team schedules.
  • Ensured service delivery aligned with corporate standards.
  • Handled escalated issues, improving customer retention metrics.

Education

Diploma - Business Administration

Bitts Career College
Brampton, Ontario, Canada
06.2021

Skills

  • Strategic hotel operations management
  • Financial planning and budgeting
  • Revenue management and cost control
  • Team leadership and staff development
  • Guest experience optimization
  • Sales and marketing strategy execution
  • Process improvement and compliance oversight

Achievements Highlights

  • Boosted occupancy rates by 15% at Forest Inn through creative marketing and service initiatives.
  • Cut operational expenses by 12% through process streamlining and resource optimization.
  • Awarded Manager of the Year (2022) at Forest Inn for outstanding leadership and performance.

Timeline

Hotel Front Desk Supervisor

Sleep Inn & Suites
11.2024 - Current

Hotel Operations Manager

Comfort Inn
02.2024 - 11.2024

General Manager

Forest Inn and Conference Centre
04.2020 - 08.2023

Customer Service Manager

Walmart
04.2018 - 03.2020

Diploma - Business Administration

Bitts Career College
Shikha Patel