Shilah Jones
Magnolia,TX
Summary
Diligent and responsible professional with a proven track record in managing accurate registers, ensuring consistent merchandise stocking, and upholding cleanliness standards. Extensive experience in both front-of-house (FOH) and back-of-house (BOH) roles provides a comprehensive understanding of restaurant operations. Highly organized and dependable, with a strong commitment to team success, operational excellence, and fostering customer loyalty. A proactive approach to problem-solving and a passion for delivering exceptional service enhance the ability to contribute positively to any dynamic team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Soccer Referee
USSF TASO
11.2025 - Current
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Managed on-field conflicts through effective communication and conflict resolution skills.
- Maintained focus under pressure, ensuring accurate decision-making during fast-paced matches.
- Assisted in maintaining safety standards on the field for players and spectators alike.
Waitress/Bartender
Grapevine Entertainment
03.2023 - 04.2024
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Processed payments accurately using point-of-sale systems for efficient transactions.
- Supported training of new staff on restaurant policies and service standards.
- Adapted quickly to changing priorities in high-volume settings, demonstrating flexibility.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Barista
Starbucks
06.2021 - 12.2022
- Prepared high-quality beverages following standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
Education
GED - General Education
Bakersfield College
Bakersfield, CA01.2026
Skills
- Strategic sales knowledge
- Money handling abilities
- Training development aptitude
- Teamwork and collaboration
- Physical fitness
Certification
- Licensed Alcohol Awareness Card
- Texas Food Handlers certified
Timeline
Soccer Referee
USSF TASO
11.2025 - Current
Waitress/Bartender
Grapevine Entertainment
03.2023 - 04.2024
Barista
Starbucks
06.2021 - 12.2022
GED - General Education
Bakersfield College