Shilia Lalumia
Kaufman,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Co-Owner Muffler Shop
Fred's Muffler and Automotive LLC
09.2016 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Medical Receptionist
Urology Clinics of North Texas
04.1998 - 09.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
Education
GED -
Red Oak High School
Red Oak, TXMedical Assistant Program - Medical Assistant
PCI Health Training Center
Dallas, TX1999
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Records Management
- Customer Retention
- Financial Administration
- Customer Service
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Proficient in Quick Books and Next Gen
Timeline
Co-Owner Muffler Shop
Fred's Muffler and Automotive LLC
09.2016 - Current
Medical Receptionist
Urology Clinics of North Texas
04.1998 - 09.2016
GED -
Red Oak High School
Medical Assistant Program - Medical Assistant
PCI Health Training Center
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